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Customer Service Advisor - Norwegian speaking

Req ID#:  243421

Kingston upon Thames, Agent Opening, GB

Customer Service Advisor - Norwegian speaking

Operations

Job Summary

We are currently looking for Norwegian speaking Customer Service Advisor to work on our busy account for one of the worlds leading pharmaceutical companies. The Customer Service Advisor will be dealing with enquiries regarding their products both on the phone and via email as well.

Job description:

  • Handling calls, emails, letter cases within 24 hour reporting deadline, identifying and reporting issues such as adverse events, product quality complaints, general enquiries.
  • Handling of Social Media Channels and Live Chat monitoring per rota each agent gets to do this
  • Proactive and direct contact with the client, providing solutions & feedback to improve business and consumer satisfaction.
  • All agents are doing cross markets meaning they handle their own native market and the UK lines.
  • Accurate case logging in our CRM system
  • Taking accurate, verbatim notes
  • Continued self-learning of all new processes and policies
  • Work alongside Safety and Branding Teams to enable excellent consumer care
  • Any other duties as required by the department - flexibility and accuracy are key
  • Monthly test provided and regular training and updates provided.

About you:

  • We are looking for a fluent Norwegian speaker who is a committed person that are people orientated and can work well in a team
  • It is important our team can respond in a tactful, diplomatic and empathetic manner with all of our customers given the nature of customer enquiries
  • You will be Self-motivated with a desire to provide an excellent consumer experience
  • Flexible and able to work on own initiative
  • Highly computer literate with knowledge of Microsoft Office, especially Excel and ideally knowledge in how to use Salesforce
  • Have a great customer service attitude and if you have worked in retail or hospitality this will a natural progression

Benefits of working for us:

  • Ability to work from home (you will still be required to attend the office for training and meetings)
  • Weekly pay
  • Subsidised travel costs once you have passed your probation period
  • 2 minute walk from Kingston train/bus stations
  • A multicultural, fun working environment
  • Access to a program of discounts and rewards system for local and big brands

Customer Service Advisor - Norwegian speaking


Job Segment: CRM, Branding, Customer Service, Technology, Marketing

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