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Technical Service Advisor - Norwegian speaking

Req ID#:  219694

Kingston upon Thames, Agent Opening, GB

Technical Service Advisor - Norwegian speaking

Operations

We are currently recruiting a Technical Service Advisor to join our team in Kingston working on an account for a world leading printer company. You will be answering calls in both English and Norwegian from their customers trying to resolve technical issues they have configuring and setting up their printer. There will also be an element of responding to email using the Norwegian Language.

About you

· Self-motivator

· Interest in consumer electronics, IT hardware and software.

· A team player

· Strong understanding of Windows and Apple products.

· Flexible approach to work load with the ability to switch tasks quickly and easily

· Proactive with the ability to identify personal development needs

· Ability to interact positively with peers and supervisors

· Excellent punctuality, attendance & schedule adherence

· Trustworthy

· Ensure company/department policies, procedures and processes are adhered to consistently

Responsibilities

· Handle inbound enquiries (e-mails and chat) relating to technical issues within guidelines established by the client and contact centre management

· Work towards ‘First Contact Resolution’ to deliver the highest quality customer experience on every transaction

· Ensure all calls and emails are logged and managed accurately within the service management system in accordance to the agreed SLAs

· Consistently achieve Quality Monitoring targets to meet client, customer and departmental targets

· Escalate unresolved issue to the 2nd line support team in a timely manner

· Taking responsibility for calls and seeing them through to completion

· Assist customers navigating the website

· Achieve customer satisfaction targets as indicated

· Other duties as assigned

Role Specific Requirements

Norwegian speakers (Native) and very good understanding of English.

· Must have IT experience

Hours & Pay

· Monday – Friday ; 8.00am – 16.30pm

· 2 weeks paid training provided

· Possibility of working from home after training (training will be on site)

Benefits

· Weekly pay

· FREE staff car park/2 minute walk from Kingston train/bus stations

· A multicultural, fun working environment

· A buzzing location with lots of shops, cafes and restaurants

· Access to a program of discounts and rewards system for local and big brands… and more

What are you waiting for? Apply now and join our family!!

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Data Notice
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Technical Service Advisor - Norwegian speaking


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