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Innovation & Digital Software Developer

Req ID#:  128968


Innovation & Digital Software Developer


Sitel is looking for an Innovation and Digital Software Engineer to work remotely within the United States.   You will be joining our growing Digital team. Within our team, you’ll join an energized and positive organization dedicated to rolling up their sleeves to deliver value-added solutions, products and services for our clients.

As a Innovation and Digital Software Engineer you will be at the front of innovating the client experience with our customers and defining prototypes of software to be built and sold. This will include visioning the future, coding with your team minimum viable products, define scope and objectives and formulate systems to parallel overall business strategies. A balance of analytical and consultative skills is essential and the ability to drive and communicate quantifiable results. Key focus is leveraging partners, open source, AI and other technologies to deliver outstanding digital customer experience across a wide set of industries/clients.

About Sitel Group

We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.


  • Creating full life cycle new innovations with strategic mindset to practically anticipate the future
  • Development of software code, devising or modifying procedures to solve complex problems considering requirements, computer equipment capacity and limitations, operating time and form desired results using computer programs and systems.
  • Ability to work in an agile environment to accomplish tasks.
  • Collaborate with IT to move minimum viable products to production.
  • Verify accuracy and completeness of programs and systems by developing sample representative data and performing testing using developed test plans
  • Implementing different program languages and IDEs.
  • Comfortable performing software development in both Windows and Linux environments
  • Ability to create scope documentation that balances ROI against project timelines and available resources 

Minimum Requirements/Qualifications:

  • Bachelor’s Degree in related field of study or 3 years of equivalent work experience.
  • 2+ years experience developing software.
  • 3+ years of experience in business strategy consulting, business process improvement and/or data analysis and visualizations.
  • 1 year of experience communicating and presenting data as actionable insights and recommendations to internal and external stakeholders at various levels of an organization.
  • Bonus points for experience working in contact centers or customer experience.


Software Skills:

Competencies Required:

  • Written, visual and verbal communication skills.  Ability to turn data into a compelling narrative that accounts for the needs and expectations of your audiences
  • Proactive, process oriented and dependency-aware
  • Detail oriented and inquisitive
  • Apply critical thinking skills to consider different ways of defining a problem to ensure we evaluate a sufficient range of solutions
  • Organize skills to manage your work around commitments
  • Influence, delegation, and issue management to distribute workload and mitigate risks
  • Must work well under pressure and adjust to changing priorities in a fast paced environment





Innovation & Digital Software Developer

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