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IT Project Coordinator

Req ID#:  307648


IT Project Coordinator

Work at Home

The IT Project Management Team is looking for an energized, motivated and positive person who would like to join us as IT Project Coordinator.

About the job:

A professional Project Coordinator should be able to fulfil various duties and responsibilities. They should be able to work closely with Project Managers to create comprehensive action plans concerning resources, budgets, schedules, tracking and timeframes for projects.

The postholder will play a key role in the development and progress of projects while working with internal colleagues and stakeholders.

Primary Responsibilities

The successful candidate must be able to;

  • Engage effectively with stakeholders at all levels across the business to understand, challenge and document underlying business needs
  • Participate in project design meetings and propose improvements if necessary
  • Evaluate potential problems and technical hitches and develop solutions
  • Plan and manage team goals, project schedules and new information
  • Supervise current projects and coordinate all team members to keep workflow on track
  • Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored
  • Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
  • Communicate with clients to identify and define project requirements, scope and objectives
  • Adhere to budget by monitoring expenses and implementing cost-saving measures


  • Good project management skills, facilitation and presentation skills. 
  • Strong interpersonal skills demonstrating ability to work independently and successfully within a cross-functional team. 
  • Excellent technical skills (Excel, Word, PowerPoint) Smartsheet experience a huge plus!
  • Demonstrate strong understanding of general business management, basic accounting, and work processes. 
  • Strong understanding of the call centre industry, SITEL’s business and strategic goals. 
  • Demonstrate ability to maintain and manage confidential and sensitive data.


Experience, Qualifications and Education

  • Four-year college degree in a business related field or equivalent experience.
  • 1-2 years industry related experience including project management minimum.
  • Experience with working on projects as a workstream lead is beneficial.

IT Project Coordinator

Job Segment: Project Manager, Business Manager, Call Center, Technology, Management, Customer Service

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