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International Technical Support Voice

Req ID#:  164254

Hyderabad, India, IN

International Technical Support Voice

Operations

About Us

Sitel India Pvt Ltd

SITEL is;
* World€™s Leading BPO.
* Handle 3 million contacts every day.
* 60000 Employees Worldwide.
* 145 centers in 27 countries.
* 350 clients
* 36 languages
* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary

  • Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Job Description

Greetings from SITEL!!


SITEL Hyderabad is hiring for International Technical Support Voice Process.


Job Details:

1. Age: 18 years to 35 years

2. Minimum Qualification Intermediate (or +2 equivalent).


3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)

4. Experience Any Under Grad or Graduate Freshers.

5. Communication skills: Exceptional Spoken skills in English

6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from office.
 

Experience: Any Under Grad/Graduate Freshers can apply.


Job Profile:

1. International Voice (Technical Support)

  • Responsibility: Provide Technical Support to International Customers
  • Shift Timings: Should be flexible to work in US Rotational Shifts.
  • Desired Skills: Need Excellent Communication skills in English.
  • Must Have strong Technical Knowledge(Hardware, Software and networking Concepts)
  • Working Days: 5 days working
  • Weekly Offs: 2 Week Offs(Rotational and Split)
  • Transport: Home Pickup and Home Drop.
  • Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

You can refer your friends too!!!

Please ignore if irrelevant!!!

 

Education

High school diploma or equivalent
Bachelors in a combination of education and work experience

Experience Target

  • Call Center experience a plus

International Technical Support Voice


Job Segment: Technical Support, BPO, Testing, Call Center, Technology, Operations, Customer Service

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