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HRIS Business Systems Analyst

Req ID#:  324050

IN Warsaw, PL, 02-675 Hyderabad, IN, 500081 IN IN IN IN IN IN IN Chennai, AP, IN, 600113 IN Kingston upon Thames, GB, KT2 6LZ Mumbai, AP, IN, 400072

HRIS Business Systems Analyst

Information Technology

About Us

About Sitel Group®

  • As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.
  • To learn more, visit or join the conversation on TwitterFacebook, and LinkedIn.

Our Values

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

Job Summary

HRIS Business Systems Analyst EMEA / APAC

Sitel Group are seeking 2 motivated HRIS Business Systems Analysts who will be responsible for systems analysis and implementation under the banner of HRIS process and change management for the purposes of providing excellence in the delivery of the HRIS agenda.  All roles require a good level of spoken and written English.

Good functional knowledge of SAP SuccessFactors is essential for this role.

This role can be remote.

Primary Job Responsibilities

  • Solution Design:
    • Work with HR to translate business requirements into system configuration.
    • Perform data analysis in support of management or customer requests.
    • Develop detailed designs based on documented requirements of product services and enhancements.
    • Partner with the Reporting Analytics teams to apply data analysis tools to develop insights into business outcomes and the drivers of such outcomes.
  • Systems Delivery:
    • Perform some pre-determined technical configuration with guidance from product managers / SMEs.
    • Consistent and reliable delivery / execution of activities to defined services levels, schedules and budget.
  • Change Management (Projects):
    • Define delivery schedules and ensure execution to plan for assigned deliverables.
    • Lead small scale internal projects through the full project lifecycle as necessary.
    • Direct requirements gathering with customers as requested by leadership.
    • Support client relationships by working with HRIS resources and business owners to provide client product updates, presentations and demos.
  • Training and Documentation:
    • Create and maintain live documents through the project lifecycle as necessary.
    • Define and document test strategies and cases.
    • Create appropriate end user training materials and provides detailed solution training and delivery for the purposes of testing and orientation.
  • Support:
    • Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
    • Manage external SuccessFactors product documentation such as service guides, user guides and other collateral.

Qualifications / Experience

  • Experience of working with SAP SuccessFactors modules is essential
  • 3+ years' Business Analyst / Business Systems Analyst experience working in a Corporate HR or HRIS organisation with a with a systems focus.
  • Proven experience of working within project structures and matrix management arrangements.
  • Bachelors' degree or equivalent work experience.

Knowledge and Skills

  • Sound  corporate HR process knowledge
  • HR systems management and configuration exposure, SAP SuccessFactors product knowledge preferable.
  • Strong analytical and project solving. Solution design, requirements analysis and documentation.
  • Highly customer focused with strong verbal and written communication skills across multiple organisational levels.
  • Ability to consult and work collaboratively with field management to get buy-in and accomplish objectives.
  • Ability to prioritise, manage multiple projects, meet deadlines and adapt to shifting priorities.

HRIS Business Systems Analyst

Job Segment: Systems Analyst, Information Systems, HR, HRIS, ERP, Technology, Human Resources

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