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HR Manager

Req ID#:  329929


HR Manager

Human Resources

About Us

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.  

GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  

BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group.  


About Sitel Group®  

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customers touch points. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation 

Job Summary

In support of the Site HR Manager or Generalist, provides support for a broad range of HR responsibilities including: 
•    Employment record-keeping/files maintenance, ensuring compliance, data integrity and information security, 
•    Retention and engagement initiatives, 
•    Recruiting as needed for site success,
•    HRIS administration,
•    Support of HRBP in delivery of overall responsibilities,  
•    Other duties as required. 

Typical Qualifications
Education (if beyond High School or equivalent):  
•    High school completion required.

Experience Target 
•    2 years’ experience in human resources, customer service, or related field preferred


  • Excellent interpersonal/customer service skills.  
  • Good computer skills – Microsoft Office preferred.  
  • Good verbal and written communication skills.  
  • Excellent organization and time management skills
  • Responsible for large scope employee population (1000+)
  • Ability to work in fast paced, high demand situations
  • Previous supervision of HR Generalists or other HR employees


•    Ability to be flexible, adaptable to change and thrive in a team environment.  
•    Basic knowledge of all human resources functions including recruitment, employee relations, compensation, HRIS, benefits, employment laws, compliance issues, etc.  
•    Demonstrated critical thinking, problem-solving and employee relation abilities.  
•    Ability to maintain high level of professionalism and confidentiality.


HR Manager

Job Segment: HR Manager, HRIS, HR, Information Systems, Employee Relations, Human Resources, Technology

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