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HR Business Analyst- Talent Acquisition

Req ID#:  332613


HR Business Analyst- Talent Acquisition

Human Resources

Learn, Lead & Grow at Sitel Group®   


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customer’s over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will


  • Administrative support for Kenexa Applicant tracking system.
  • Work with local HR teams and other stakeholders as the HR systems subject matter expert as they transition from legacy local HR and Payroll systems to the Company’s global HCM.
  • Be the product owner within TA to facilitate associated testing and reporting initiatives.
  • Facilitate delivery of end-user training for recruitment systems, including delivery of training where appropriate.
  • Work with Recruitment / Talent Acquisition global teams understand their business process and technology requirements and translate these into functional requirements.
  • Work with global HR Systems and Talent Acquisition teams to ensure that global recruitment systems meet each region’s current and future needs.
  • Compile recurring reports, including;
  • Preparation of recruitment reports across the organization, using Excel and PowerBI tools.
  • Ad hoc recruitment reports as requested by the line manager and key stakeholders.
  • Coordination of HR KPI reports such as headcount and attrition reports to meet global HR reporting requirements
  • Collaborate with multiple reporting teams to streamline data collection and the use of new technologies to create and share reports.
  • Data Analysis and problem solving.
  • Carry out any other administrative tasks within the team as requested by the line manager for internal stakeholders.


  • Internal;
    • Talent Acquisition / Human Resources teams across the organization
    • ATS end users (hiring managers and recruiters) within the organization
    • Support department (i.e. IT ESE and Data Warehouse Teams, Payroll, Reporting and Quality teams)
    • Senior managers within the EMEA Region
    • Global CoE and Workstream counterparts
  • External;
    • Systems vendors
    • Recruitment agencies

You Have


  • Bachelor’s Degree required or an equivalent combination of education and work experience.
  • Four years relevant work experience.
  • Excellent written and verbal communication skills.
  • Advanced Microsoft Excel skills.
  • PowerBI skills with the ability to create reports and dashboards
  • Excellent skills with other Microsoft Office programs.
  • Experience of working with Recruitment and/or HR systems.
  • Excellent organizational skills, with a clear, logical and structured approach.
  • Ability to gather and analyze data and generate reports.
  • Keen to try new ways of working to see how technology can simplify or automate tasks.
  • Spoken French would be an advantage.
  • Experience of working with end users to identify business and technology requirements.
  • Experience of preparing documentation.
  • Experience of facilitating requirements gathering sessions and product demos.

Our Perks



Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

HR Business Analyst- Talent Acquisition

Job Segment: Recruiting, Payroll, Business Analyst, Data Warehouse, HR, Human Resources, Finance, Technology

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