Apply now »

HR Business Analyst- Shared Services

Req ID#:  332614


HR Business Analyst- Shared Services

Human Resources

Learn, Lead & Grow at Sitel Group®


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will


In this role you will be responsible for Shared Services Tier 1 response, People Services CRM Administrative support and HR systems support.


  • Work with subject matter experts and/or process owners in systems support and Shared Services process efficiencies.
  • Work closely with business owners and stakeholders to identify and analyze key business process trends, identify gaps, define future requirements, develop business cases and make recommendations.
  • Collaborate with stakeholders to analyze data requests for transition, expansion, improvement.
  • Manage opportunity intake and analysis in order to prioritize and evaluate resources and level of effort needed.
  • Think critically and contributes reporting and analytics to positively impact the organization.


  • Demonstrate broad working knowledge of the department’s functional responsibilities and interdependencies with various business partners, and an in-depth knowledge of functional team responsibilities, procedures, risks and controls.
  • Act as liaison for vendor management and HR case request escalations.
  • Participate in various project activities and may be engaged to lead a process improvement workstream.

You Have


  • Bachelor’s Degree required or an equivalent combination of education and work experience.
  • Four years relevant work experience.
  • Experience with supporting a service operation is required.
  • Experienced with HR Shared Services or other Shared Services function preferred.
  • Experience with process analysis and improvement methodologies such as Six Sigma, Scrum, Kaizen are strongly preferred.
  • Strong attention to details, organization and multitasking skills with a high level of professionalism and discretion in handling confidential information.
  • Exceptional abilities to model process current states and provide qualitative and quantitative process design change analysis and recommendations.


  • Familiarity with process mapping software and use such as MS Visio.
  • Strong qualitative and quantitative analytical skills
  • Experienced in manipulating large amounts of data for analytical purposes through spreadsheets or databases.
  • Experienced in using Microsoft Office (including MS Excel and MS PowerPoint).
  • Strong verbal and written communication skills
  • Strong work ethic and customer service focus; adaptability to different work styles and personalities in a dynamic and fast-paced environment.

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

HR Business Analyst- Shared Services

Job Segment: Business Analyst, Six Sigma, HR, Administrative Assistant, Finance, Management, Human Resources, Administrative, Technology

Apply now »