Team Leader (Bilingual - French & English) - GGN

• Team management experience
• communication skills- B2 High/C1 Level - Both English & French
• Minimum of 1 years’ experience within a contact Centre environment as a Team  Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts & Week Offs 
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking

1. French Team Leader US -Gurgaon

Education               :   HSC

Experience            :   Minimum 1 year of experience as a TL

Process                 :   International (International Process only should apply)

Background           :   BPO Experience

                Shift Window         :   24 x 7

                Weekoffs              :   Any 2 days in a week

                Experience Target :   Experience in handling team; have managed clients; hands on excel and people management skills

            Skills                    :   French Language is must & Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

                Notice Period           :   Minimum 30 days or immediate

• Team management experience
• communication skills- B2 High/C1 Level - Both English & French
• Minimum of 1 years’ experience within a contact Centre environment as a Team  Manager
• Experience within customer services(Voice process)
• Excellent leadership and communication skills
• Should be comfortable with rotational shifts & Week Offs 
• Strong coaching and people-development skills through call listening, quality feedback, etc.
• Ability to deal with demanding customers and escalations
• Energetic and motivating individual
• Creative thinking