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Call Center Representative

Req ID#:  349995

Gold Coast, Queensland, Queensland, AU

Call Center Representative

Customer Service

About Us

About Sitel

As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.   

   

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.  

Job Summary

Customer Service Representative

 

We are looking for a few Customer Service Representatives to join our team of incredible people. Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to build strong relationships with their customers. We want people who have an excellent personality, empathy and strong work ethic.

Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals.

Primary Job Responsibilities

About You

  • You have the ability to multi-task
  • You are eager to advance your career with a reliable company
  • You can problem solve with a can-do attitude
  • You enjoy working with a team as well as independently
  • You are 18+ years of age 
  • You have a high school diploma (higher education preferred) 
  • You pass a criminal background check

 

About The Job

  • Handle inbound service calls
  • Drive customer satisfaction through voice, chat, and/or email communications
  • Navigate through multiple systems
  • Ongoing training and skill development

About The Benefits

  • Growth opportunities through various development programs
  • SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

Skills/Knowledge/Abilities

    Education

    Experience Target

      Specialized Certifications

        Call Center Representative


        Job Segment: Call Center, Call Center Representative, Customer Service Representative, Social Media, Customer Service, Sales, Marketing

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