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Global Social Media Manager (Remote, US)

Req ID#:  271849

US

Global Social Media Manager (Remote, US)

Sales/Marketing

Learn, Lead & Grow at Sitel Group®   

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 

 

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will

Sitel Group is seeking a Global Social Media Strategist to join our fast-paced, team-focused, dynamic Global Marketing & Communications team. We are looking for a team member who has experience creating innovative campaigns to increase brand awareness and drive engagement. This position requires a dynamic combination of creativity, communication and technology to apply marketing best practices to campaigns.

 

In this position, you are responsible for developing, building and managing the global B2B social media strategy, day-to-day community management and channel analytics of all owned social platforms for Sitel Group. You should have excellent multitasking skills to handle all of our B2B social media accounts cohesively, including but not limited to LinkedIn, Twitter, YouTube, Facebook, Instagram, Glassdoor, as well as online community trends, technology and strategies.

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DESIGN. Execute and own B2B social media campaigns across core platforms, partnering cross-functionally to ensure alignment to overall business strategy and targets.

 

MESSAGING. You will position the company effectively in the marketplace and strengthen brand awareness, ensuring a consistent and positive social media presence across all managed channels.

 

PERFORMANCE. Monitor social media globally for issues/comments.

 

DATA. Track, measure and report everything and use data for the overall social strategy.

 

COLLABORATE. Work closely with local, regional and global teams to measure performance and share best practices and strategies to increase engagement.

 

INNOVATE. Identify and connect with new communities of interests, influencers and advocates across social platforms to grow social media channels for how Sitel Group can stay ahead in the social media space. Stay up-to-date with new digital technologies and social media best practices.

 

BUDGET. Control cost and manage to the expected budget.

You Have

  • A B2B social media/digital marketing portfolio, or equivalent combination of related training/education and experience required, demonstrates creativity and documented immersion in social media.
  • Exceptional writing experience in creating innovative campaigns to increase brand awareness and drive engagement.
  • Display ability to effectively communicate information and ideas in written and video format.
  • Experience in social media management with a focus on corporate reputation, image and risk management and reputation management.
  • Experience creating and executing strategic communications plans across various internal and external vehicles, including email, social media platforms and company Teams tool & digital video platform(s) experience.
  • Knowledge of social media monitoring and listening tools, plus understanding and using the data for the overall social strategy.
  • Familiarity with marketing principles, campaign launches and performance analysis.
  • Proficient in content marketing theory and application.

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  • Exhibit the ability to jump from the creative side of marketing to the analytical side, demonstrating why your ideas are analytically sound.
  • Expert at analyzing, optimizing and programmatically reporting on our performance against stated goals, whether it's the performance of social handles, landing pages and emails, or engagement levels driven by ongoing communications activities
  • A team player with the confidence to take the lead and guide other employees when necessary (i.e., content development, creation and editing of content, and support with online reputation management).
  • An enthusiastic attitude works well as part of a team and can adapt quickly to a fast-moving, highly matrixed global environment while managing multiple priorities.
  • High level of proficiency with various software applications programs, including; Adobe Creative Cloud (ideally Photoshop and Premiere at minimum) and Microsoft Office Suite.
  • You have strong interpersonal and presentation skills and can communicate and collaborate with various audiences/stakeholders.
  • Proven project management skills and financial acumen.
  • Customer care/BPO industry experience preferred.

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  

 

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  

 

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

 

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

 

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

Global Social Media Manager (Remote, US)


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