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Global Marketing Technology Manager

Req ID#:  365719

US

Global Marketing Technology Manager

Sales/Marketing

Learn, Lead & Grow at Sitel Group®   

 

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 

 

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

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Sitel Group is seeking a Global Manager for Marketing Technologies to join our fast-paced, team-focused, dynamic Global Marketing & Communications team. This position is responsible for developing, building and managing a range of digital marketing tools and technologies. This role will also partner with and support local marketing teams in accessing and utilizing marketing tools to deliver B2B marketing campaigns supporting business growth. This position requires a combination of strengths in data management, planning and communication and technical ability across a range of tools and platforms in order to drive success with marketing best practices.

 

You should have excellent multitasking skills to handle multiple projects and demands from a variety of Marketing stakeholders across multiple tools and platforms in a cohesive way. Marketing technologies include, but are not limited to: Hubspot, Salesforce, ZoomInfo and other scrapping tools, Drift, ABM tools (LinkedIn Sales Navigator).

You Will

 

  • Conduct regular reviews of marketing tools and technologies within the marketplace and provide recommendations to the Global marketing team on trends, opportunities and solutions
  • Maintain intelligence on marketing technologies leveraged by competitors (where available)
  • Maintain tracking of all MarTech contracts, updating the Head of Digital Strategy and CMO on upcoming contract renewals and supporting annual budgeting for digital tools
  • Partner with procurement and legal teams (as required) on contract renewal or new implementation requests, completing all necessary procurement processes and within procurement systems (HICS, Scout, etc.)
  • As Super User/Admin, manage user requests for all in scope MarTech tools in a timely manner
  • Build relationships with MarTech vendor CSMs to understand development roadmaps, access support to optimize tools and maximize value of MarTech contracts
  • Support Marketing teams in Utilization of Marketing Tools

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  • Maintain expert knowledge of in-scope marketing tools and technologies, partnering with vendor teams and or completing training courses to stay aware of new trends and developments
  • Support onboarding and training to the Global and local marketing teams on tools, directing to recommended available training resources, or liaising with vendor teams to plan and facilitate training
  • Document marketing processes to maintain operational playbooks for all MarTech tools
  • Maintain regular contact with global and local marketing teams to understand current needs and challenges and offer solutions, directing to other teams or experts, as required
  • Create reports to monitor the usage of the tools
  • May perform other additional duties and responsibilities as assigned

You Have

 

  • Bachelor's Degree in Marketing, Communications or related field required
  • 5+ years’ experience piloting tech stack from end to end. Strong interpersonal, analytical, problem-solving and presentation skills to work with people at all levels. Customer care/BPO industry experience strongly preferred 
  • Understanding of B2B marketing best practices
  • Proficiency in marketing technologies including Hubspot, ZoomInfo, Drift and ABM tools
  • Highly analytical and data-driven with an ability to track, interrogate and report on marketing metrics and results
  • Displays ability to effectively communicate information and ideas to support marketing teams in accessing and optimizing use of MarTech tools
  • Be a team player with the confidence to take the lead and guide other employees, as required.
  • Proven project management skills

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  • Expertise at analyzing, optimizing and programmatically reporting on our performance against stated goals
  • Excellent technical skills; ability to work well with professionals, senior managers, directors, etc.
  • Enthusiastic attitude, works well as part of a team and is able to adapt quickly to a fast-moving environment
  • High level of proficiency with various software applications programs, including Microsoft Outlook, Word, Excel, PowerPoint and other applications in the Office Suite

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Excellent work culture.

Join the #SitelLife

 

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  

 

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  

 

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

 

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

 

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

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Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Global Marketing Technology Manager


Job Segment: Marketing Manager, Information Technology, IT Manager, Procurement, Marketing, Technology, Operations

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