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Global Hiring Experience Lead

Req ID#:  187350


Global Hiring Experience Lead

Human Resources


Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.


Position Overview  


The Hiring Experience Lead is responsible for driving the implementation of our Hiring Transformation. Reporting directly to the Global Chief Operating Officer (COO), S/he will join the transformation group and coordinate the execution of Sitel Group’s Hiring experience roadmap.


This is Global/Virtual role.


Role Responsibilities:




  • Define Sitel’s hiring and onboarding experiences for our different populations: Agents, Non-Agents,  Directors and above. The hiring and onboarding journeys will be driven by our business needs and our target expectations and behaviors.
  • Experiences must also be aligned with our Employee Value Proposition – Learn, Lead and Grow – and Sitel Culture & Values (description above).
  • Find the right balance between global standards, part of Global Operating Systems, and local adaptations.




  • Defining our platforms’ strategy, leveraging our past investments in SAP SuccessFactors (Career Site and Applicant Tracking System (ATS)), HireRight and GIS (background check), DocuSign, OpenText for electronic signatures, documents and MAX Connect (internal system)  – or Intranet - for onboarding.
  • Coordinating roll-outs and adoption with the vendors, IT, Marketing and Training teams. The focus in 2021 will be the roll-out of Harver's assessment and scheduling solution, as well as an engagement solution.
  • Monitoring our results and return on investment: active users per platform, Harver impact on attrition and performance, etc.




  • Understand the recruitment data supply chain and implement the processes to enable data collection and integrity. Drive a data-centric culture within the recruitment teams by providing the resources to do so : hiring dashboards, training, analysis and recommendations




  • Engage internal global community of recruiters in the internal hiring transformation:
    • Leverage Workplace by Facebook to provide visibility in our hiring roadmap, share results, best practices and maintain our Hiring Global Operations Standards (GOS).
    • Plan My Assoicates Experience (MAX) activities to scope new experiences, and test solutions.
  • Partner with Learning & Development leaders to define Sitel recruiters’ talent model and development paths. Scope training needs, to coordinate their development. 






  • Analytic skills and results orientation: monitor the impact of our hiring transformation for the business: fill rate, hiring costs, 90-day attrition, e-reputation and candidates experience
  • Strong interpersonal and management skills; ability to network with internal and external stakeholders and to effectively lead a geographically distributed team.
  • Strong written and visual communication skills necessary for creation of engaging reports and presentations, ensuring that data is clear, concise, and convincing, and is tailored to the target audience.
  • Excellent computer skills and highly proficient in MS Office ( Word, Excel and PowerPoint) with demonstrable skills in analytics, reporting and data visualization tools.
  • Talent acquisition strategies and hiring processes in high volume environment
  • Hiring platforms. Assessment vendors. ATS (ideally SAP SuccessFactors).
  • BI Platforms ( Business Objects and Power BI), a plus.
  • Be tenacious and someone known to be determined and who “gets things done”. 
  • Take the role of a critical thinker to challenge existing processes and define new standards.
  • Be agile and organized, with a strong results focus, driving project completion across multiple work streams, business units and geographies. 
  • Must be strategic and pragmatic. Ability  to identify a clear vision of future state while remaining grounded when it comes to the plan and execution.  Be clear about your goals and what you want to achieve in the next 1-3 years. 



  • Post-Graduate Degree / Masters (Preferred) or equivalent work experience.


Experience Target:

  • 7-10 years’ experience in Human Resources, with global implementation experiences, within the BPO industry (ideal).




Global Hiring Experience Lead

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