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Glasgow, KY, US, 42141

Req ID#:  77469


Summary of Primary Job Responsibilities

Coaches at Sitel are our front-line supervisors who manage the day-to-day interaction with our agents. As a Coach you will be responsible for helping agents deliver a positive customer experience and achieve key sales and performance metrics. Develops and implements creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Will ensure quality customer interactions and create a sales-oriented culture. Job Description Prior experience managing a sales team, driving performance, achieving sales targets and developing individuals • The ability to communicate effectively in a chat environment with a virtual workforce • Demonstrate creative communication strategies and programs that motivate and develop teams • Excellent grammar and written communication skills • Strong sales orientation • The ability to set priorities and multi-task • Prior contact center experience preferred • Four-year college degree or equivalent work experience • A criminal background check, drug screen and credit check Applicants must have flexibility to work evenings and weekends. Benefits we offer a competitive compensation and benefits package that includes medical, dental, vision and 401(k).




Four-year college degree or equivalent work experience

Experience Target


2-3 years’ experience in a call center




Demonstrated interpersonal, coaching, and supervisory skills. Excellent verbal and written communication skills. Demonstrated ability to set priorities and multi-task.


Each of our unique locations are home to great people who love what they do. Sitel is a global leader in customer experience, and no matter which location you visit, you’ll soon become a part of our Sitel family.


Nearest Major Market: Bowling Green

Job Segment: Call Center, Customer Service