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Virgin Media 03.06.19 1

Req ID#:  83688

Glasgow, Scotland, Agent Opening, GB

Virgin Media 03.06.19 1


About Us

We are a successful global company with sites all around the world, supporting our well known clients in delivering first class customer service every day. As we continue to grow, we are looking to welcome aboard fresh support for our fast expanding site.

Job Summary

We are looking for energetic and motivated inbound Customer Service Agents to join our team at our brand new, state of the art call centre at Maxim Park.

Weekly basic salary with a generous bonus scheme!

You could be working for SITEL – an award winning, international, outsourcing contact centre.

You will be working in partnership with the UK’s fastest Broadband provider – Virgin Media.

Primary Job Responsibilities

Your day to day tasks will include:

  • Identifying the needs of customers and offering a tailored package to meet their needs
  • Reselling and Up-selling some amazing products
  • Customer Retention
  • Resolving challenging queries regarding: install, deliveries, billing and contracts
  • First instance technical support
  • Building deep rapport with each customer
  • Achieving monthly targets

Virgin Media 03.06.19 1

Job Segment: Media, Technical Support, Call Center, Marketing, Technology, Customer Service

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