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Call Centre Agent

Req ID#:  87385

Glasgow, Scotland, Agent Opening, GB

Call Centre Agent

Operations
Job Summary

We are looking for energetic and motivated inbound Customer Service Agents to join our team at our brand new, state of the art call centre at Maxim Park.

Weekly basic salary with a generous bonus scheme!

You could be working for SITEL – an award winning, international, outsourcing contact centre.

You will be working in partnership with the UK’s fastest Broadband provider – Virgin Media.

Primary Job Responsibilities

Your day to day tasks will include:

  • Identifying the needs of customers and offering a tailored package to meet their needs
  • Reselling and Up-selling some amazing products
  • Customer Retention
  • Resolving challenging queries regarding: install, deliveries, billing and contracts
  • First instance technical support
  • Building deep rapport with each customer
  • Achieving monthly targets

Call Centre Agent


Job Segment: Call Center, Technical Support, Customer Service, Technology

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