UX/UI Designer (m/f/d)

Date: 16-Nov-2022

Location: Gdańsk, PL

Company: Sitel


Req ID#:  340649

Gdańsk, PL


UX/UI Designer (m/f/d)


Learn, Lead & Grow at Sitel Group®


About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.


With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation 


To learn more, visit www.sitel.com or join the conversation on Facebook, and LinkedIn.



Come and work with us.


Sitel Group is developing a Customer Engagement Management (CEM) platform that delivers true operational efficiency and an optimized customer experience. This platform was developed by businesses for businesses and leverages deep knowledge of the customer experience. It simplifies communication for customers and contact center teams in enterprises and large corporations through simple and flexible applications.


We are looking for talent interested in developing a platform that meets the challenges of digital customer relationships: Omnichannel, social networks, gamification, chatbots, mobile, semantic analysis and real-time analytics.


Job description:




In order to build up our team, we are waiting for an UX/UI Designer wishing to take part in the development of our products. You will work in collaboration and transversally with our product and development teams to contribute to the strategic UX vision, design, and user experience of our platforms (UX-80%/UI-20%).



  • Audit and analyze our users’ needs and translate them into potential solutions: benchmark, interview, field observation, user path, and personas.
  • Design a new path or a new functionality from A to Z: wireframing, prototyping, and mockup.
  • Lead ideation and co-design workshops, internally and externally.
  • Evaluate the proposed solutions or the existing interfaces: audit, user tests, and KPIs.
  • Edit the UX/UI guideline of our products (design system) by mastering the specificities of each platform.
  • Set up a UX culture in collaboration with other UX/UI designer(s) and products (design system) by mastering the specifications of each platform.
  • Set up a UX culture in collaboration with other UX/UI designer(s) and product owners/managers who also drive our UX topics.
  • Work as a close team with the developers in the framework of An Agile method (Scrum).


How do we work?


Driven by the Agile Scrum method, we are organized in teams of 6-8 people featuring a Product Owner, a Lead Developer (acting as Scrum Master), Frontend and Backend Developers, and QA Engineers. Our DevOps Engineers and UI/UX Designers are dedicated to all squads.





What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Competitive salaries, benefits.
  • Remote work at home available.
  • Fun and engaging company-wide initiatives, including our SitelFit wellness program.
  • Growth opportunities through various development programs.
  • Casual dress code.
  • Excellent work culture
  • B2B contract option




Join the #SitelLife



GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  


Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and every one is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.


Our #SitelLife close up


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UX/UI Designer (m/f/d)


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