QA Engineer (Delivery Team) (m/f/d)

Date: 19-Nov-2022

Location: Gdańsk, PL

Company: Sitel

 

Req ID#:  341829

Gdańsk, PL

 

QA Engineer (Delivery Team) (m/f/d)

 

Learn, Lead & Grow at Sitel Group®

 

About Sitel Group®

 

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation 

 

To learn more, visit www.sitel.com or join the conversation on Facebook, and LinkedIn.

 

 

Come and work with us.

 

Sitel Group is developing a Customer Engagement Management (CEM) platform that delivers true operational efficiency and an optimized customer experience. This platform was developed by businesses for businesses and leverages deep knowledge of the customer experience. It simplifies communication for customers and contact center teams in enterprises and large corporations through simple and flexible applications.

 

We are looking for talent interested in developing a platform that meets the challenges of digital customer relationships: Omnichannel, social networks, gamification, chatbots, mobile, semantic analysis and real-time analytics.


 

Job description:

 

Context

 

As part of our strong growth, we are looking for a Quality Assurance Engineer within our Application Delivery team to be in charge of the quality management and testing process of our solutions. Our obsession is to make our client projects successful and ensure the customer satisfaction.

 

Missions:

  • Report on quality risk on each project and play a role of gatekeeper to production.
  • Create detailed, comprehensive, and well-structured test plans and test cases.
  • Design, develop and execute automation scripts using open source tools.
  • Perform regression testing when bugs are resolved.
  • Develop and apply testing processes for new and existing products to meet client needs.
  • Estimate, prioritize, plan and coordinate testing activities.
  • Identify, record, document, and track bugs.
  • Communicate internally (e.g. developers, project managers) on the results of tests and
    follow the fixes.
  • Ensure regular reporting to management.
  • Collaborate with other QA Engineers.

 

How do we work?

 

Driven by the Agile Scrum method, we are organized into teams of 6-8 people featuring a Product Owner, a Lead Developer (acting as Scrum Master), Frontend and Backend Developers, and QA Engineers. Our DevOps Engineers and UI/UX Designers are dedicated to all squads.


 

 

Benefits.

 

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

 

  • Competitive salaries, benefits.
  • Remote work at home available.
  • Fun and engaging company-wide initiatives, including our SitelFit wellness program.
  • Growth opportunities through various development programs.
  • Casual dress code.
  • Excellent work culture
  • B2B contract option

 

 

 

Join the #SitelLife

 

 

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  

 

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  

 

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

 

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

 

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

 

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and every one is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

 

Our #SitelLife close up

 


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QA Engineer (Delivery Team) (m/f/d)


 


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