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Recruiting Supervisor

Req ID#:  191672

Fishers, IN, US, 46037

Recruiting Supervisor

Human Resources


Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.  

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group. 


About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints. 

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.



Recruiting Supervisor serves as the primary owner of recruitment success within a B&M site in North America. 

This role will directly supervise key recruiting support functions within a site, including but not limited to the site Interviewer. 

Serves as a strategic talent acquisition partner to near-shore recruiting resources. 

The role will develop, in partnership with key stakeholders, the sourcing and recruiting strategy to meet hourly (agent) hiring needs for Sitel. 

Works in conjunction with the Regional Talent Acquisition Manager to develop and monitor goals related to consistent metrics, including: client ramps, fill rates, cost per hire, applicant to hire rations, 0-90 day attrition, throughput and other key items as required. 

Key responsibility is ensuring a positive candidate experience and conversion at all stages of the funnel for continuous improvement. 

Responsible for onsite training and follow-up for all hiring processes to ensure optimization and compliance.  Would need to possess strong communications skills, with the ability to speak to small and large groups alike both internally and out in the community. 

The Recruiting Supervisor will represent site recruiting on client ramp, workforce management, and other client staffing related meetings. \

Develop and maintain relationships with candidates, agencies, social media platforms, organizations, internal and external partners to build a large scale network that will drive applicant flow and assist in achieving site recruitment success. 

Utilize, monitor, and ensure process compliance related to recruiting lifecycle including but not limited to: ATS system, Interviewing, Onboarding, Hiring, and client deliverables.  

Strive to continuously improve, solve, own and drive recruitment results and goals. 

This position is critical to overall site success.


Good verbal communication skills (active listening, speaks with confidence, uses proper etiquette, uses appropriate grammar/tone/inflection, displays appropriate temperament in conversations.


Relays information in a concise and logical manner, encourages open exchange of ideas and opinions).

Proficient user of Microsoft Office (Word, Excel, PowerPoint, Outlook) and web based systems (Applicant tracking systems, HRIS, etc.)


Strong planning and organization skills especially prioritizing multiple projects/tasks.


Execute an in-depth understanding of behavioral interviewing skills and candidate evaluation techniques.


Effective time management skills (multi-tasks, prioritizes work tasks, utilizes resources effectively/efficiently, adapts to changing work demands/priorities/environments).

Ability to be flexible, adaptable to change and take direction and feedback


Ability to communicate and interact with a wide variety of people and personalities


Ability to lead, direct, and performance manage direct reports


Demonstrated critical thinking and problem solving abilities


Ability to maintain a high level of professionalism and confidentiality


Ability to establish and maintain positive relationships with both internal and external customers

basic understanding of regulations and legal requirements related to applying and hiring


Ability and drive to overcome obstacles and utilize an out-of-the-box approach

Very strong attention to detail and accuracy to data


Ability to work well both alone and in a team environment, collaborative work-style essential


Ability to respond to business and internal/external customer needs with a sense of urgency


Ability to influence others and present a positive company image.


High School Diploma; some College preferred.


Minimum of 1 year in a related Human Resources, Recruiting, or Office Management role; preferably with a BPO or high-volume recruiting industry. 

Demonstrated ability to supervise and lead direct reports.

Recruiting Supervisor

Nearest Major Market: Indianapolis

Job Segment: Manager, Recruiting, HR, Office Manager, BPO, Management, Human Resources, Administrative, Operations

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