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Quality Assurance Analyst (Call Center)

Req ID#:  86128

Fishers, IN, US

Quality Assurance Analyst (Call Center)


Who Is Sitel?


We don’t like to brag, but we’re kind of a big deal! Sitel is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands like Airbnb, Instacart, Under Armour, Groupon and more. As a leading global provider of customer experience management, we depend on our 75,000 associates to help customers all over the world. That’s where you come in.


This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. Sitel is looking to hire over 200 associates in Fishers, IN by the end of this year with more growth planned in 2020; servicing one of the most well-known insurance providers for military members and their families. Are you ready to join?


Who Are We Looking For?

  • Keen attention to detail.
  • Demonstrated interpersonal and coaching skills.
  • Minimum of 12 months of call center experience. 
  • High School Diploma or GED Equivalent. 


What Are We Looking For in You?

  • Calibrating, monitoring and supporting the quality standards between clients and Sitel.
  • Participants will join call monitoring (contact) with client, client services team and call center team.
  • Ensure client quality and corporate customer satisfaction goals are met or addressed in a timely manner.
  • Analyze customer satisfaction and dissatisfaction data in order to recommend solutions to root cause
  • Ensures production goals are met regarding the quality and quantity of call handling.


What Should You Expect From Us?

  • Tons of growth opportunity (93% of our non-agent positions are filled internally)
  • A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
  • Access to some pretty cool tools and resources
  • A feeling of accomplishment when you WOW Customers
  • Ongoing training designed to improve customer experience and business performance
  • Fun team environment where we work hard to Build TRUST every single day


A few more perks you’ll enjoy:

  • A suite of benefits which include medical, dental, and vision
  • Free virtual doctor visits (medical plan enrollment required)
  • Diabetes assistance program
  • 401k - Sitel will match 100% of the first 3% and 50% on the next 2% you contribute to the plan, all company match is 100% vested!
  • Sitel Scholarship Educational Program (plus discounts for your family)
  • Sitel Employee Discounts for your favorite brands
  • We even have Pet Insurance!


So what are you waiting for? Be BOLD and apply now!

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.


Sitel is an equal opportunity employer and we value diversity.


We will be located at 9999 121st, Fishers, IN. Visit for more information.

Please note: A criminal background check will be conducted as part of the hiring process.


Quality Assurance Analyst (Call Center)

Nearest Major Market: Indianapolis

Job Segment: Call Center, QA, Quality Assurance, Quality, Customer Service, Sales, Technology

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