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Operations Manager

Req ID#:  86055

Fishers, IN, US

Operations Manager

Operations

At Sitel, many of the world's best brands trust us to create authentic connections with their customers every day. We may be new to the Northern Indianapolis Market, but we're backed by 30+ years of industry-leading experience and the entrepreneurial spirit of our founders. Our global presence spans 75,000 associates, 27 countries and 150 locations.

This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. In fact, 93% of our management positions are filled internally. Sitel is looking to hire over 450 associates, including leadership and support positions, by the end of this year with more growth planned in 2020; servicing one of the most well-known insurance providers for military members and their families. Are you ready to join?

SUMMARY OF RESPONSIBILITIES

Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.

Ensure client and corporate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met.

Ensures that financial, metric and associate satisfaction goals are met.

Provide leadership and management to associates.

Provide training and development of the supervisory team.

Coach and mentor team supervisors.

Regularly conduct supervisor team meetings.

Supervise multiple teams for one or more clients.

POSITION QUALIFICATIONS

The ability to obtain a Claims Adjuster license within 30 days of hire (employer-sponsored)

Strong leadership skills with the ability to manage large groups of people.

Strong verbal/written communication and facilitation skills.

Strong interpersonal skills and experience demonstrating successful customer relationship management ability.

WORK EXPERIENCE

4 or more years of directly related experience in an Operations Manager capacity.

2-4 years of claims managerial experience preferred.

EDUCATION

Four-year college degree in business management/administration or equivalent combination of education and directly related experience.

Operations Manager


Nearest Major Market: Indianapolis

Job Segment: Operations Manager, Manager, Business Manager, CRM, Operations, Management, Technology

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