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Learning Spec-Product Trainer

Req ID#:  91992

Fishers, IN, US

Learning Spec-Product Trainer

Operations

At Sitel, many of the world's best brands trust us to create authentic connections with their customers every day. We may be new to the Northern Indianapolis Market, but we're backed by 30+ years of industry-leading experience and the entrepreneurial spirit of our founders. Our global presence spans 75,000 associates, 27 countries and 150 locations.

This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. In fact, 93% of our management positions are filled internally. Sitel is looking to hire over 450 associates, including leadership and support positions, by the end of this year with more growth planned in 2020; servicingone of the most well-known insurance providers for military members and their families. Are you ready to join?

SUMMARY OF RESPONSIBILITIES

Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.

Modifies and presents training programs for representatives/agents. Tracks and analyzes training programs by examining agent performance.

Recommends changes to training programs. Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.

Participates in identifying program needs, obtaining technical data and scheduling programs.

Maintains training records.

POSITION QUALIFICATIONS

The ability to obtain a Claims Adjuster license within 30 days of hire (employer-sponsored)

Solid understanding of training processes and practices for adults.

Organizational and time management skills.

Ability to manage challenging trainees and customers while remaining in control.

Good judgment and the ability to express thoughts clearly and simply.

Ability to work a flexible schedule.

Excellent product knowledge for a specific vertical market.

Excellent listening and oral/written communication skills.

Strong facilitation, problem-solving, research and decision-making skills.

Solid understanding and use of computer basics (Internet, e-mail, MS Office).

WORK EXPERIENCE

At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment.

EDUCATION

Four-year college degree or equivalent directly related work experience.

Learning Spec-Product Trainer


Nearest Major Market: Indianapolis

Job Segment: Learning, Technical Support, Human Resources, Technology

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