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Req ID#:  86121

Fishers, IN, US


Human Resources

Who Is Sitel?


We don’t like to brag, but we’re kind of a big deal! Sitel is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands like Airbnb, Instacart, Under Armour, Groupon and more. As a leading global provider of customer experience management, we depend on our 75,000 associates to help customers all over the world. That’s where you come in.


This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. Sitel is looking to hire over 200 associates in Fishers, IN by the end of this year with more growth planned in 2020; servicing one of the most well-known insurance providers for military members and their families. Are you ready to join?


Who Are We Looking For?

  • Excellent interpersonal/customer service skills.
  • Excellent organization and time management skills.
  • 2 years’ experience in recruiting with a focus on interviewing and hiring.
  • Call center operations experience preferred to assist with the understanding of the profile to which we are trying to hire.
  • High school diploma or GED equivalent required.


What Are We Looking For in You?

  • Partnering with our recruiters to support the Company’s talent search efforts at the site level. 
  • Responsible for the interviewing and selection of qualified candidates for agent level positions.
  • The Interviewer will be assessing candidates fit for the position - including the call type for which they may be best suited and communicate hire/no-hire to recruiting team of offers to be made.
  • This position will also require Continuous Improvement initiatives: iGuide review and revisions, agent profile reviews and calibration, feedback to recruiting regarding quality of applicants, feedback from training, operations as to the quality of new hires, participate in attrition analysis, new hire survey review, 90 day reunions, improve process using a data-driven approach based on recruiting experience/metrics, recalibration with HRM quarterly.


What Should You Expect From Us?

  • Tons of growth opportunity (93% of our non-agent positions are filled internally)
  • A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
  • Access to some pretty cool tools and resources
  • A feeling of accomplishment when you WOW Customers
  • Ongoing training designed to improve customer experience and business performance
  • Fun team environment where we work hard to Build TRUST every single day

A few more perks you’ll enjoy:

  • A suite of benefits which include medical, dental, and vision
  • Free virtual doctor visits (medical plan enrollment required)
  • Diabetes assistance program
  • 401k - Sitel will match 100% of the first 3% and 50% on the next 2% you contribute to the plan, all company match is 100% vested!
  • Sitel Scholarship Educational Program (plus discounts for your family)
  • Sitel Employee Discounts for your favorite brands
  • We even have Pet Insurance!


So what are you waiting for? Be BOLD and apply now!

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.


Sitel is an equal opportunity employer and we value diversity.


We will be located at 9999 121st, Fishers, IN. Visit for more information.

Please note: A criminal background check will be conducted as part of the hiring process.



Nearest Major Market: Indianapolis

Job Segment: Call Center, Customer Service

Apply now »