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Claims Adjuster Supervisor

Req ID#:  86053

Fishers, IN, US

Claims Adjuster Supervisor

Operations

Who Is Sitel?

We don’t like to brag, but we’re kind of a big deal! Sitel is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands like Airbnb, Instacart, Under Armour, Groupon and more. As a leading global provider of customer experience management, we depend on our 75,000 associates to help customers all over the world. That’s where you come in.

 

This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. Sitel is looking to hire over 200 associates in Fishers, IN by the end of this year with more growth planned in 2020; servicing one of the most well-known insurance providers for military members and their families. Are you ready to join?

 

Who Are We Looking For?

 

  • The ability to obtain a Claims Adjuster license within 30 days of hire (employer-sponsored)
  • Demonstrated interpersonal, coaching, and supervisory skills.
  • Minimum of 12 to 18 months of call center experience preferably as a product specialist.
  •  Four-year college degree or directly related work experience.

 

What Are We Looking For in You?

 

  • Provide direction and guidance to guarantee the consistent achievement of key performance metrics.
  • Achieve, measure, report, and communicate metric goal attainment for assigned team.
  • Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.
  • Consistently achieve goals for a number of call monitoring per week and scores for an assigned team of customer service agents.
  • Coach, mentor and develop agent team for skills expansion and promotional opportunities.

  

What Should You Expect From Us?

  • Tons of growth opportunity (93% of our non-agent positions are filled internally)
  • A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
  • Access to some pretty cool tools and resources
  • A feeling of accomplishment when you WOW Customers
  • Ongoing training designed to improve customer experience and business performance
  • Fun team environment where we work hard to Build TRUST every single day

A few more perks you’ll enjoy:

  • A suite of benefits which include medical, dental, and vision
  • Free virtual doctor visits (medical plan enrollment required)
  • Diabetes assistance program
  • 401k - Sitel will match 100% of the first 3% and 50% on the next 2% you contribute to the plan, all company match is 100% vested!
  • Sitel Scholarship Educational Program (plus discounts for your family)
  • Sitel Employee Discounts for your favorite brands
  • We even have Pet Insurance!

So what are you waiting for? Be BOLD and apply now!

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.

 

Sitel is an equal opportunity employer and we value diversity.

 

We will be located at 9999 121st, Fishers, IN. Visit sitel.com for more information.

Please note: A criminal background check will be conducted as part of the hiring process.


 

Claims Adjuster Supervisor


Nearest Major Market: Indianapolis

Job Segment: Manager, Call Center Manager, Call Center Supervisor, Call Center, Management, Customer Service

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