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Customer Service Representative (Claims Adjuster)

Req ID#:  86565

Fishers, IN, US

Customer Service Representative (Claims Adjuster)

Customer Service
Who Is Sitel?

We don’t like to brag, but we’re kind of a big deal!


Sitel is a people-driven, diverse company who does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands. As a leading global provider of customer experience management, we depend on our 75,000 associates to help customers all over the world. That’s where you come in.

We Invest in You!

Sitel is looking for passionate Claims Adjusters who can live and breathe our core values.


Don’t have your License? No problem! Here at Sitel, we invest in our employees and provide the training you need to become licensed, at no cost to you. We are investing over $2,500 to license our new hires. Gain lifelong skills that will set you up for success at Sitel!


As a Claims Adjuster you will service one of the most well-known insurance providers for military members and their families.

What Are We Looking For in You?
  • WOW Customers over the phone
  • Ability to multi-task and adapt to changes quickly   
  • Enthusiasm and a Be BOLD attitude with great customer service skills
  • A problem solver with keen attention to detail
  • WORK Together approach with open communication, excellence in service, integrity, and accountability
  • Knows how to address customer concerns creatively and share feedback with other teammates
  • Build TRUST by working as a team member, as well as independently, with minimal supervision
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Knowledge or experience in the insurance industry is preferred

  • Ability to pass the license exam 
  • High school diploma or GED equivalent
  • Minimum of 18 years of age
What Should You Expect From Us?
  • Paid training from day one
  • Tons of growth opportunity (93% of our non-agent positions are filled internally)
  • A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more
  • Access to some pretty cool tools and resources
  • A feeling of accomplishment when you WOW Customers
  • Ongoing training designed to improve customer experience and business performance
  • Fun team environment where we work hard to Build TRUST every single day
But That’s Not All!

Here are a few more perks you’ll enjoy when you join the Sitel team:

  • Competitive starting salary of $35,360 with increase opportunity in first year up to $39,520
  • Full-time shifts 
  • A suite of benefits which include medical, dental, and vision
  • 401k – Company match: 100% vested first day of enrolment!
  • Sitel Scholarship Educational Program
  • Sitel Employee Discounts
  • Strong community involvement
  • No cold-calling or telemarketing
So what are you waiting for? Be BOLD and apply now!

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.


Please note: A criminal background check and drug test will be conducted as part of the hiring process


Sitel is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.


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Customer Service Representative (Claims Adjuster)

Nearest Major Market: Indianapolis

Job Segment: Customer Service Representative, Inside Sales, Telemarketing, Customer Service, Sales

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