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Become a Customer Service Expert

[Fishers, IN] Customer Service Representative - On site / Possible Work from Home

Req ID#:  118070

Fishers, IN, US

[Fishers, IN] Customer Service Representative - On site / Possible Work from Home

Site at Home US
Who Is Sitel?

In normal times, the positions we offer are located in our contact center. At the moment, due to the exceptional measures in place to prevent COVID-19, we are looking for some associates to work from home as Customer Service Representative.

We don’t like to brag, but we’re kind of a big deal! Sitel is a people-driven, diverse company that does one thing really well – we deliver millions of great experiences every day for some of the world’s best-known brands like Airbnb, Instacart, Under Armour, Groupon and more. As a leading global provider of customer experience management, we depend on our 80,000 associates to help customers all over the world. That’s where you come in.

This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it’s a career. Are you ready to join?

Who Are We Looking For?

  • A “people person” who is passionate about the customer experience and helping others 

  • Excellent verbal and written communication and listening skills  

  • Ability to adapt, learn and excel in a fast-paced environment 

  • Demonstrate conflict resolution and de-escalation skills 

  • 2 years of customer service experience.

  • 18+ years of age 

  • High school diploma or equivalent

  • This position will require you to obtain an Insurance Adjuster's license.

What Are We Looking For in You?

  • Provides claims service via internal channels (phone/email) to members and third-parties.

  • Adjusts low to moderately complex claims.

  • Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts.

  • Seeks guidance from team members to resolve issues and identify appropriate issues for escalation.

  • Partners with and/or directs vendors and internal business partners to facilitate claims resolution. 

  • Contributes to business goals, performance metrics, and effectively uses tools & technology.

  • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events.

  • Training includes New Employee Orientation, Licensing, Enterprise Knowledge, and Pipeline training and On-the-job-training.

  • Licensing training is provided. You must pass licensing exams and have the ability to become licensed in all applicable states. We will provide the study and training environment to assist you with the licensing exams.

  • Employees must successfully complete a training program.

What Should You Expect From Us?

  • Tons of growth opportunity (93% of our non-agent positions are filled internally)

  • A leadership team that hears your voice; we know that when we WORK Together we can accomplish so much more

  • Access to some pretty cool tools and resources

  • A feeling of accomplishment when you WOW Customers

  • Ongoing training designed to improve customer experience and business performance

  • Fun team environment where we work hard to Build TRUST every single day
A few more perks you’ll enjoy:

  • A suite of benefits which include medical, dental, and vision

  • Free virtual doctor visits (medical plan enrollment required)

  • Diabetes assistance program

  • 401k - Sitel will match 100% of the first 3% and 50% on the next 2% you contribute to the plan, all company match is 100% vested!

  • Sitel Scholarship Educational Program (plus discounts for your family)

  • Sitel Employee Discounts for your favorite brands

  • We even have Pet Insurance!

So what are you waiting for? Be BOLD and apply now!

We wish to thank all applicants for their interest and effort in applying for this position and we look forward to speaking with you soon to discuss your qualifications.

Sitel is an equal opportunity employer and we value diversity.

We will be located at 9999 121st, Fishers, IN. Visit sitel.com for more information.

Please note: A criminal background check will be conducted as part of the hiring process.

 

[Fishers, IN] Customer Service Representative - On site / Possible Work from Home

Work on-site, from home - or both.

As a customer service representative, you will handle inbound customer service calls, including billing inquiries, product or service orders, installation scheduling or troubleshooting - via phone, email, chat and social media. 

If you live near one of our locations, our hybrid model offers the flexibility to work from home or on-site, with the option of site-based training.

Benefits and perks of working with Sitel Group:

•  A flexible hybrid model with the option to work on-site and from home (as available)
•  Full-time and part-time availability
•  Paid training
•  Career growth opportunities - more than 90% of our non-agent positions are filled internally
•  Medical and dental benefits for full-time employees
•  Employee discounts and more!

Apply now »