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FP&A Manager (Remote US)

Req ID#:  176368


FP&A Manager (Remote US)


Position Overview  


As a real business partner to the senior leadership team, you handle the budgeting and forecasting process (annual, quarterly, monthly, weekly). Thanks to your excellent interpersonal skills, you can build strong relationships across all levels of the company and challenge operational assumptions. You can produce deep-dive analysis, and propose a set of actions at clients, sites, countries, or regional levels to drive efficiency and improvement. You support pricing and Capex business cases and provide benchmarks and analyses about market, trend. You have excellent communication and presentation skills.


This is a remote role within the United States, but prefer someone located in South Florida or on the EST/CST zones.





  • Administer the Budget/Forecast Cycle.
  • Liaise with the Accounting team to facilitate period-closing processes.
  • Organize the Daily Margin Tracker in partnership with Ops teams.
  • Ensure adherence to calendar, consistency, and quality of financial performance information.
  • Proactively spot and highlight trends & variances to produce analysis.
  • Understand and evaluate drivers behind variances to Budget/Forecast/Prior period.
  • Offer support to Site management, Accounting, Regional FPA, and Accounting teams, both in business as usual processes as well as ad-hoc requests.
  • Generating non-standard financial reports (business cases, sensitivity analysis, pricing-related tasks, Capex requests), etc.




  • Must have 5+ years’ or more experience in forecasting and budgeting in the FP&A arena.
  • Knowledge/experience of the BPO industry or services industry is preferred
  • Ability to pivot from internal clients to external clients dealing with people having different financial skills and needs (AMs, Ops leaders, Sales etc).
  • Experience building financial models that can be used by a non-finance audience.
  • Can filter/translate operational data into measurable financial action plan.
  • Must have Degree in Finance (Accounting, Controlling or similar) or Economics (Trade, Business or similar), Mathematics/Statistics or/and Courses in Process or IT system.
  • ACCA/CFA/CFI or similar - full or partial certification is desired.
  • SCRUM, PMP, Six Sigma, or similar will shorten the learning curve
  • Must have expert Excel Skills, MS Office and Finance Systems, i.e. Oracle and/or SAP-based solutions preferred
  • Exposure to PowerBI and SQL is of value.
  • Ability to travel up to 25%.


Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.



FP&A Manager (Remote US)

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