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Support Specialist - Fayetteville

Req ID#:  364160

Fayetteville, North Carolina, US

Support Specialist - Fayetteville

Customer Service

Why Sitel Group® 

This position can currently be performed at home but may require on-site work when it is safe to return.

About SYKES Fayetteville
Location: 921 Strickland Bridge Road  Fayetteville, North Carolina 28314

SYKES is now a part of Sitel Group®!  As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a DVSS Quoting Specialist to support presales activities inclusive of the Current Platform (Formerly VRD) and the Legacy/manual quoting & ordering process. You’ll shine in this role if you have a passion for technology and possess excellent problem-solving skills.  You’ll understand all steps involved in the quoting process flow of the contracting strategy and will collaborate with the Regional Leader on all matters as they relate to new customers or customer enablement.
During this time of the COVID-19 pandemic, we’re keeping your health and safety top-of-mind.  We have implemented the following procedures at our Fayetteville location:

  • Video interviewing tools so you can interview for a job with us right from home!
  • Increased hand sanitizer stations and wipes throughout the facility
  • Mask required 100 percent while in the facility
  • Sick call-out and assessment with HR
  • Enhance cleaning daily in the facility, with a concentration on highly touched surfaces
  • Educational videos and signage throughout the facility provide updates and information
  • Day one education session regarding COVID in and outside of the workplace
  • Communication/deep clean/Quarantine process for all positive cases or potential exposure

Work with us and you’ll enjoy

• Full-Time Schedule (40 hours/week)
• $12.00-$15.00/hr starting pay
• 100% Paid Training
• Full benefits package including medical, dental, vision, life insurance and company-matched 401(k) retirement plan
• Paid time off


• Support the client in the generation of internet service quotes
• Navigate multiple tools to accurately build quotes based on customer needs.
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Use chat, email and web conferencing platforms to interface with key leaders and partners to provide service to customers.

Apply with us, if you possess

• Proven customer/client service communication skills
• Strong computer skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma
• Highly motivated, self-starter and team player with strong attention to detail and the ability to prioritize multiple tasks in a fast-paced environment
• Fayetteville, NC 28304: Reliably commute or planning to relocate before starting work (Required)

Our Mission

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

Engagement, we believe, is a direct outcome of the empathy created when teams – invested in the delivery of your brand promise – work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Commitment to Ethics and Equal Employment Opportunity: Sitel Group, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Sitel Group is proud to be an equal employment opportunity employer. Sitel Groups is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.

Support Specialist - Fayetteville

Job Segment: Pre-Sales, Sales

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