Facilities Manager - Knoxville

About Foundever™ 

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Summary of Responsibilities 

The Facilities Manager shall be primarily responsible in performing below essential functions: 

• Coordinates the day to day maintenance and repair of building, grounds and associated equipment. 

• Oversees staff/vendors that installs, inspects, repairs and maintains building systems, including mechanical, electrical, plumbing, HVAC and waste management. 

• Tracks facilities service requests and ensures requests are completed timely and with high quality standards 

• Schedules and ensures completion of preventive maintenance. 

• Generates, updates and maintains reporting of site & critical equipment status on a regular basis as required  

• Monitor expenses and contribute to the monthly/quarterly and annual budget forecast and reporting. 

• Coordinates work to be completed by contractors and skilled trades. 

• Keeps updated with the latest announcements/requirements from local/national government agencies that may impact/impede facilities daily function 

• Interact with various inter-site departments & if necessary, regulatory agencies on resolving non-complex matters/issues relative to the compliance of existing rules and regulations 

• Functions as a member who works closely with other teams such as Health & Safety, Asset Management, Procurement, IT, HR, and other departments to ensure compliance of regulatory rules and guidelines 

• Responsible for the selection, profiling, and development of personnel to ensure retention 

• Generates realistic individual development plan for associates to promote quality of service 

• Conduct trainings and actively provide coaching sessions to associates 

• Evaluates associate’s performance and generates yearly appraisals 

• Represents Facilities on client-initiated site audits 

• Generates reports as needed and as required 

• Performs other related duties and special assignments that may be assigned from time to time. 

• Should have well developed degree of communication skills when communicating with stakeholders and direct managers or higher. 

• Perform other duties as assigned. 

Position Qualifications  

• Has basic legal understanding of Facilities related compliance matters e.g. OSHA, etc. 

• Possess Strong Emergency Responsiveness 

• Possess strong critical thinking & discernment 

• Possess strong pro-activeness with communications and action 

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  

• Possess Strong Troubleshooting/problem-solving skills on the various facilities equipment, critical or not critical 

• Possess basic computer skills (Word, Excel, PowerPoint, etc.) 

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

• Possess well developed communication and presentation skills 

• Must possess maturity as this person requires dealing with a diverse group of people & stakeholders 

• Can work independently. 

• Able to function and comply with different work shift assignments & site mobility 

• Possess patience, courtesy & discipline 

• Possess high leadership abilities and potential 

Experience Target: (specify experience in this job or in a related function or field):   

• Must have at least four (3-5) years relevant experience. 

• Experience with high volume administrative 

• Experience with dealing/managing contractors/skilled trades 

• Able to make / discern day to day decisions 

• Thorough knowledge of functional area and department processes 

• Experience with stakeholder communication is a plus 

• Experience with multiple facilities or related industries is a plus 

• Experience with BPO setup is a plus 

Education:  

Graduate of an engineering course or equivalent experience preferred 

EEO 

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.  

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