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Team Manager representing John Lewis (Full or Part time)

Req ID#:  302769

Exeter, Agent Opening, GB

Team Manager representing John Lewis (Full or Part time)

Management

Advance your Career as a Team Manager at Sitel in Exeter or Plymouth!

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on Twitter, Facebook, and LinkedIn.
 

To join our Team, we ask that:

  • you have experience managing and leading a team (essential)
  • you can demonstrate experience in a contact centre (desirable)
  • you have confidence in learning and using a variety of computer systems and data sets to drive your teams success in delivering business objectives (against KPI’s and metrics)
  • you are comfortable with a wide variety of people management tasks and roles.
  • you are able to manage your time effectively under pressure
  • you are able to demonstrate a good understanding of your role in the wider success of our business
  • you are skilled in engaging and motivating a team through open communication, reward and recognition and your ability to role model our core values

What you need to know:

  • Full Time (37.5 hours/week)
  • Part Time (20-30 hour/week)
  • Start date: Immediate
  • Our customers need to be able to contact us throughout our opening hours which are 8am - 9pm Monday to Sunday.
  • As a Team Manager, your shifts will follow a rolling rota which mirrors your teams hours. This would include 1 in 5 weekends and lates.
  • 25 days annual holiday plus bank holidays (pro rata for Part Time)
  • Permanent Contract.
  • Flexibility to work on site or at home. Local site can be Plymouth or Exeter.
  • Salary. •Pay rate of £21150- £25000 per annum dependent on experience plus up to 10% of your annual earnings as a target related bonus.

Sitel

 “…a company that believes in progression”

“…the company is run with people in mind, employees and the customer. The company respects it's employee's and gives every chance for them to use any existing skills to progress or turn your hand to something new and develop you.”

“It's the people who make it a great place to work and we have some great people!”

Apply today!

Please look out for our call. We look forward to speaking to you soon. You will need to be able to provide right to work documentation if successful.

Data Notice The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Team Manager representing John Lewis (Full or Part time)


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