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PetsPyjamas - Exeter - 4th July 2022

Req ID#:  316288

Exeter, Agent Opening, GB

PetsPyjamas - Exeter - 4th July 2022

Customer Service

Job Overview

We are hiring Customer Service Advisors for our brand new campaign!   Are you an animal lover with a passion for travel?  Would you like to represent PetsPyjamas  Customer Service Sales force and enable dogs and their human companions to make wonderful memories?

This is a brand new team training in May.  Our crew of new agents will be working shifts between 9:00-21:00 Monday to Sunday.

We are looking for both new and experienced customer service and sales advisors to join our brand new team at Sitel Exeter on a full time permanent contract paid at £10.50 per hour.

You will be employed directly by Sitel and will represent  our client PetsPyjamas. Founded in 2012 by avid dog lovers, PetsPyjamas Travel has grown rapidly to become the number 1 for dog-friendly travel, working with over 18,000 hotels and cottages throughout the UK, where dogs really are as welcome as their owners

Day to Day Responsibilities

Once you have completed our full induction and training experience, you will be proactively managing a variety of new and existing customer leads.  This will involve:

  • Liaising between customers and our venues, via the telephone and email to book every aspect of their tailor made dog-friendly break
  • Dealing with a high volume of Inbound Sales Enquiries and turning them into bookings!
  • Managing a sales pipeline through our CRM from point of enquiry to booking, including proactively actioning follow ups by making call outs to existing and new customers
  • Providing quotes to customers’ requested hotel/cottage/B&B as well as coming up with other options based on customer’s requirements
  • Creating long lasting relationships with both customers and hotels
  • Sharing knowledge, findings, patterns and hotel info with the wider sales team

Following your training, we will continue to support you with ongoing coaching and development time. For those people who are more career minded, we can introduce you to a wide range of progression opportunities, across both management and support career paths.

What we need from you in order to be successful


  • Sales driven persona - Confident with a cheerful disposition - A smile is your default!
  • Excellent communicator both verbal and written - with tons of flair and persistence
  • Active listening skills providing solutions to customers needs
  • Methodical, responsive and very well organised with a ‘do it right now’ attitude
  • The ability to deliver high-quality customer sales service that keeps customers coming back
  • High level of attention to detail
  • Competent computer skills
  • Team player
  • Goal and results orientated
  • Hungry to learn and be part of an exciting and fast-paced start-up environment



If you don’t have previous sales experience or feel like you don’t quite meet all of the above? We still want to hear from you! Remember we are going to train you and teach you all you need to know.

Our Location

Our Location

Sitel Exeter is one of the largest providers of opportunities within local area. Situated  just a 5 minute walk from Exeter Bus Station and High Street, in a happy, bright airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home! We have regular engagement activities throughout the year to reward you for your hard work and it’s a great opportunity to meet new people.

It’s really important you are able to commute to our site so please check the below address before applying: 3 Manor Court, Dix’s Field, Exeter EX1 1ST

What are you waiting for? Start your Sitel journey and click apply!

Learn, Lead & Grow at Sitel Group®


PetsPyjamas - Exeter - 4th July 2022

Job Segment: CRM, Technology

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