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Flybe - Exeter - Customer Service Agent - Starting 12th December 2022

Req ID#:  360214

Exeter, Agent Opening, GB

Flybe - Exeter - Customer Service Agent - Starting 12th December 2022

Customer Service

Flybe is back in Exeter and we are looking to recruit talented and experienced agents to join us for training at the beginning of December.  If you have previous airport/airline experience then we want to hear from you.

We are looking for motivated individuals who are passionate about delivering excellent customer service and driven by success and eager to solve problems.


The Role

You will be a representative of Flybe, your main role will be to deliver first class customer service to pre-flight passengers over the phone, calling in for a wide range of reasons.   You will also be identifying opportunities to upsell baggage/seats on reservations calls.  You will be responsible for Managing through queries proactively, so solutions can be implemented to deflect call volumes.


Key details!

  • City centre location right opposite the bus station and a short walk from Exeter Central; Station.
  • Salary £10.39 per hour! And weekly Pay!
  • Monday to Friday 10am to 6.30pm, Saturday 8am to 4pm and Sunday 10am to 6pm. Weekends are included but not every weekend.
  • Permanent Contract 37.5 hours per week.
  • Start Date: 12th December 2022



The Perks!

  • 28 days paid holiday per year
  • Perks at Work! Offering discounts with: Pure Gym, Samsung, EE Mobile, BT Broadband, HelloFresh and Virgin Media
  • Refer a friend incentive – Earn up to £500 per successful referral PLUS additional incentives monthly!!
  • A bright and recently refurbished office that is modern and has excellent staff facilities for ALL employees.
  • We aren’t Customer Facing so it’s an Individual Casual dress code
  • Monthly engagement events and competitions!
  • Genuine career opportunity to move in the business in the UK or abroad!



Day to Day Responsibilities

  •  To provide excellent customer service to all passengers who contact us on the phone
  • Assist passengers with making bookings/adding extras
  • Be the first line of resolution when a passenger wishes to make a complaint, you should be comfortable to assist with a resolution before it is escalated
  • Assisting customers with any queries they may have, an example being ‘What route availability do you have’ or ‘what baggage do I have on my booking’
  • Upholding core Flybe values consistently
  • Additional responsibilities where required
  • Being able to hit appropriate targets, in terms of call handling time.


About You

  • Excellent telephone, keyboard, verbal and written communication skills
  • Effective time management and organisation skills
  • Ability to organise, set priorities and multi-task.
  • Must be able to work effectively as a team
  • Effective problem solving skills


Data Notice

Sitel Group is an equal opportunity employer. We value our diversity and we’re committed to making Sitel a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.


Flybe - Exeter - Customer Service Agent - Starting 12th December 2022

Job Segment: Customer Service

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