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Customer Service Professional based in Exeter, Devon

Req ID#:  206629

Exeter, Agent Opening, GB

Customer Service Professional based in Exeter, Devon


Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

· GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

· BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

· WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

· GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

· MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

The Roles

At Sitel Exeter we work closely with some well-known brands such as John Lewis, Rapha Cycles, Heathrow Airport and Johnson&Johnson. Working on these campaigns will require you to use your excellent customer service skills and knowledge to assist customers with any issues or queries they may have.

Skills and Qualities

  • A team player who is proactive and driven with a desire to help others
  • Ability to build a rapport with customers
  • Computer literate 
  • Confident telephone manner
  • Be able to communicate successfully, confidently and clearly (verbal and written)
  • Be open minded
  • Be attentive
  • Be patient
  • Ability to use positive language
  • Good time management
  • Be empathetic

Job Responsibilities

  • Objection handling
  • Booking repairs/updating customers on their current repairs
  • Navigating around multiple systems whilst conversing with customers
  • Troubleshooting equipment
  • Liaising with manufacturers/repair centres
  • Organising replacements, exchanges and refunds
  • Answering delivery queries
  • Excellent vocal and written communication 

You will also need to be...

  • Computer Literate
  • Have a positive attitude
  • Be patient
  • Excellent at listening
  • Excellent at time management
  • Be attentive
  • Willing and have a great work ethic
  • Able to cope in a fast-paced pressured environment

Your Contract

  • Temporary and Permanent contracts available
  • Full time and part time hours from 16-37.5 hours per week
  • Fully flexible between Mon-Fri
  • Pay from £9.35 – £10.00
  • Weekly pay
  • Paid Training
  • On site and work at home options

The next step

After you have clicked ‘apply’, you will be directed to our screening system called ‘Harver’. Your screening will take around 40 minutes to complete, so please grab a cuppa and get comfy.

If you are applying for a work at home role, you will need to complete the Harver step on the computer that you plan on using to carry out the role.

Once you have completed Harver, one of our Recruitment Team will review your application and may contact you to discuss your skills, abilities and why you think you are suited to the job role.

We look forward to reviewing your application and hopefully welcoming you to the Sitel family!


The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.


Reference: INDEXE 206629

Customer Service Professional based in Exeter, Devon

Job Segment: Customer Service

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