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Customer Service Professional based in Exeter, Devon

Req ID#:  206629

Exeter, Agent Opening, GB

Customer Service Professional based in Exeter, Devon

Operations

The Roles

At Sitel Exeter we work closely with some well-known brands such as John Lewis, Rapha Cycles, Heathrow Airport and Johnson&Johnson. Working on these campaigns will require you to use your excellent customer service skills and knowledge to assist customers with any issues or queries they may have.

Skills and Qualities

  • A team player who is proactive and driven with a desire to help others
  • Ability to build a rapport with customers
  • Computer literate 
  • Confident telephone manner
  • Be able to communicate successfully, confidently and clearly (verbal and written)
  • Be open minded
  • Be attentive
  • Be patient
  • Ability to use positive language
  • Good time management
  • Be empathetic

Job Responsibilities

  • Objection handling
  • Booking repairs/updating customers on their current repairs
  • Navigating around multiple systems whilst conversing with customers
  • Troubleshooting equipment
  • Liaising with manufacturers/repair centres
  • Organising replacements, exchanges and refunds
  • Answering delivery queries
  • Excellent vocal and written communication 

You will also need to be...

  • Computer Literate
  • Have a positive attitude
  • Be patient
  • Excellent at listening
  • Excellent at time management
  • Be attentive
  • Willing and have a great work ethic
  • Able to cope in a fast-paced pressured environment

Your Contract

  • Permanent contracts available
  • Full time and part time hours from 22-37.5 hours per week
  • Fully flexible between Monday-Sunday
  • Pay from £9.85 – £10.00
  • Weekly pay
  • Paid Training
  • On site and hybrid positions

The next step

After you have clicked ‘apply’, you will be directed to our screening system called ‘Harver’. Your screening will take around 40 minutes to complete, so please grab a cuppa and get comfy.

If you are applying for a work at home role, you will need to complete the Harver step on the computer that you plan on using to carry out the role.

Once you have completed Harver, one of our Recruitment Team will review your application and may contact you to discuss your skills, abilities and why you think you are suited to the job role.

We look forward to reviewing your application and hopefully welcoming you to the Sitel family!

 

 DATA NOTICE
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

 

Reference: INDEXE 206629

Customer Service Professional based in Exeter, Devon


Job Segment: Customer Service

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