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Customer Service Advisor - Representing Rapha Cycles

Req ID#:  319932

Exeter, Agent Opening, GB

Customer Service Advisor - Representing Rapha Cycles

Customer Service

Do you love cycling? If your answer is YES, click ‘APPLY NOW’ and you could be the next representative of the UK premier cycling brand ‘Rapha’!

  • Contract - Permanent 
  • Full  and Part time roles available (Min hours 23 per week)
  • £10.40 per hour
  • Based in Exeter, City Centre. Hybrid working available (min 2 days a week in the office)
  • Opening hours: 8am to 8pm Monday to  Sunday  ( 2 days off in the week when working weekends - on  rotation)



About Rapha

Rapha's mission is to make cycling the most popular sport in the world. In order to achieve this, we are committed to making the Rapha community a place of inclusion on and off the bike. They have an excellent reputation for the highest standards of Customer Service, so as we continue to grow internationally, being able to service and support our customers all over the world is crucial to our continued success. 

Rapha has a business strategy that has created a unique customer experience through both our website and the Rapha Clubhouse.

So, what do we need from you?

  • Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors.
  • Drive sales customer engagement by effectively uncovering the customer’s needs and presenting appropriate range solutions.
  • Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication.
  • At Rapha, we welcome candidates from all backgrounds. We are always working to create an environment that is focused on equality, inclusion, empowerment and respect.


About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.



Minimum 1 year of Customer Service experience, preferably in a Contact Centre Environment



  • On campaign competitions / incentives/ rewards
  • Corporate discounts (Sitel rewards)



After you have clicked ‘apply’, one of our Recruitment Team will review your application and may contact you to discuss your skills, abilities and why you think you are suited to the job role.

We look forward to reviewing your application and hopefully welcoming you to the Sitel family!


Data Notice
The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.



Reference: INDEXE 256526

Customer Service Advisor - Representing Rapha Cycles

Job Segment: Customer Service Representative, Call Center, Customer Service

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