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Customer Service Advisor *No Bank holidays or Weekends

Req ID#:  308394

Exeter, Agent Opening, GB

Customer Service Advisor *No Bank holidays or Weekends

Customer Service

Introduction

 Do you have a passion for the motor-trade? Would you like to represent Stellantis’s driving force and bring your passion and experience to work every day? Then Spring in to a new role with Sitel starting at the end of April.

Job Details

We have new roles available starting this summer! Our family friendly working hours range between 8:00-18:00 Monday to Friday. (No late nights, No Weekends and No Bank Holidays).  Following 4-6 weeks training we are also able to Offer school hours 9.30 to 2.30 Monday to Friday PLUS working from home.

We are looking for both new and experienced customer service advisors to join our growing team at Sitel Exeter on a full or part time permanent contract paid at £9.60 per hour.

You will be employed directly by Sitel and will represent  our client Stellantis, who is a leading global mobility player guided by a clear mission to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Their company’s strength lies in the breadth of their iconic brand portfolio, the diversity and passion of their 300,000 people, and deep roots in the communities in which they operate.

 

 

Once you have completed our full induction and training experience, you will be handling a variety of Customer enquiries and requests which include managing customer’s cases relating to any aspect of their vehicle ownership. This will involve:

 

  • Warranty enquiries
  • Service or after sales support
  • Liaising with Dealerships
  • Liaising with Insurance companies
  • Telephone, email work and potential to upskill to social media and live chat

Career Development

Following your training, we will continue to support you with ongoing coaching and development time. For those people who are more career minded, we can introduce you to a wide range of progression opportunities, across both management and support career paths.

What we need from you in order to be successful?

  • A willingness to learn new skills
  • Be resilient when dealing with more challenging customers. But polite at the same time.
  • Talking is your thing, enjoy building rapport with people
  • A willingness to work with customers and solve their problems
  • Previous motor-trade experience (desirable but not essential)

Our Location

Sitel Exeter is one of the largest providers of opportunities within local area. Situated  just a 5 minute walk from Exeter Bus Station and High Street, in a happy, bright airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home! We have regular engagement activities throughout the year to reward you for your hard work and it’s a great opportunity to meet new people.

 

It’s really important you are able to commute to our site so please check the below address before applying: 3 Manor Court, Dix’s Field, Exeter EX1 1ST

 

What are you waiting for? Start your Sitel journey and click apply!

Learn, Lead & Grow at Sitel Group®

What you will need

 

  • Excellent Time Management skills
  • Highly  Organised
  • Capability of working with a minimum of supervision
  • Excellent spoken and written communication
  • Ability to speak to external stakeholders at all levels
  • IT literate (Full Training Provided) but knowledge of the MS suite would be an advantage
  • Previous Customer Services, Retail or Motor-trade experience would be beneficial

Target start date

June 2022

(Please note that holiday during the 4 week training period can not be accommodated)

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Service Advisor *No Bank holidays or Weekends


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