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Customer Service Advisor - Based in Exeter

Req ID#:  224746

Exeter, Agent Opening, GB

Customer Service Advisor - Based in Exeter

Customer Service



    ·         40 hours per week (+ Paid Overtime that suits YOU!)

    ·         You will be required to be fully flexible between 08:00 – 21:00 Mon-Sun

    ·         Weekly Pay of £374.00 with scope increase as you develop and progress!

    ·         Must live within 1 hour to our Sitel site in Exeter, Devon (this is to allow us to provide you with support should you need it)

The Role

This role will require you to use your excellent customer service skills and knowledge to support our loyal John Lewis customers with their post sales queries ranging from providing troubleshooting for a faulty white good appliance to a complaint about the latest electronic personal devices. We are looking for patient, empathetic and positive individuals with a flair for conversation and a confident telephone manner.

We provide a fantastic 6 week training program built to provide you with all of the skills and tools to deliver fantastic customer service and effective troubleshooting. Our training will require you to be motivated as some of our training is self-lead. However, our amazing learning and development team will be on hand if you have any questions.

Your Work At Home Setup

Once you click ‘apply’ you will be contacted by our recruitment team and as this is a work at home opportunity, we will be assessing the suitability of your laptop/computer.

You will require;

  • Desktop or Laptop (exc. Macbooks)
    • Ethernet port
    • 20GB free storage
    • Windows 10 (minimum)
    • 4GB (RAM) inc stereo speaks/supporting card or sound processor
    • 1440x900 screen resolution (minimum)
    • CPU 1.8GHz with at least two processor cores (exc Intel Atom/Celeron/Pentium)
    • Spare USB port
  • Cable (Ethernet) broadband connection (min 20Mbps download; 10Mbps upload speeds)
  • Wired keyboard, mouse and USB Headset (preferred Jabra Evolve)
  • Second monitor is required (or supplied) will need a Display Port and VGA Input. HDMI adapters can be purchased.

About Sitel Group®

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

· GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

· BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

· WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

· GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

· MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.

Data Notice

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.


Reference: INDEXE224746

Customer Service Advisor - Based in Exeter

Job Segment: Customer Service

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