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Customer Sales Associate

Req ID#:  360212

Exeter, Agent Opening, GB

Customer Sales Associate

Customer Service

Job description

Are you an animal lover with a passion for travel?  Would you like to represent PetsPyjamas sales force and enable dogs and their human companions to make wonderful memories?


Following your training, we will continue to support you with ongoing coaching and development time. For those people who are more career minded, we can introduce you to a wide range of progression opportunities, across both management and support career paths.

About us

This is a newly established team and following it’s continued success we are looking to expand it, with a new opportunity starting in December.  Our crew of new agents will be working shifts between 9:00-21:00 Monday to Sunday.

You will be employed directly by Sitel and will represent our client PetsPyjamas. Founded in 2012 by avid dog lovers, PetsPyjamas Travel has grown rapidly to become the number 1 for dog-friendly travel, working with over 18,000 hotels and cottages throughout the UK, where dogs really are as welcome as their owners

Once you have completed our full induction and training experience, you will be proactively managing a variety of new and existing customer leads.  This will involve:

  • Liaising between customers and our venues, via the telephone and email to book every aspect of their tailor made dog-friendly break
  • Dealing with a high volume of Inbound Sales Enquiries and turning them into bookings!
  • Managing a sales pipeline through our CRM from point of enquiry to booking, including proactively actioning follow ups by making call outs to existing and new customers
  • Providing quotes to customers’ requested hotel/cottage/B&B as well as coming up with other options based on customer’s requirements
  • Creating long lasting relationships with both customers and hotels
  • Sharing knowledge, findings, patterns and hotel info with the wider sales team


What we need from you in order to be successful

  • Sales driven persona - Confident with a cheerful disposition - A smile is your default!
  • Excellent communicator both verbal and written - with tons of flair and persistence
  • Active listening skills providing solutions to customers needs
  • Methodical, responsive and very well organised with a ‘do it right now’ attitude
  • The ability to deliver high-quality customer sales service that keeps customers coming back
  • High level of attention to detail
  • Competent computer skills
  • Team player
  • Goal and results orientated
  • Hungry to learn and be part of an exciting and fast-paced start-up environment

If you don’t have previous sales experience or feel like you don’t quite meet all of the above? We still want to hear from you! Remember we are going to train you and teach you all you need to know.


Our Location

Sitel Exeter is one of the largest providers of opportunities within local area. Situated  just a 5 minute walk from Exeter Bus Station and High Street, in a happy, bright airy office environment, we are easily accessible by public transport. We have a casual dress code making us all feel at ease and at home! We have regular engagement activities throughout the year to reward you for your hard work and it’s a great opportunity to meet new people.

It’s really important you are able to commute to our site so please check the below address before applying: 3 Manor Court, Dix’s Field, Exeter EX1 1ST

Data Notice

Sitel Group is an equal opportunity employer. We value our diversity and we’re committed to making Sitel a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.


If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.


The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes of Sitel and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Customer Sales Associate

Job Segment: CRM, Sales, Technology

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