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EMEA Bid Manager

Req ID#:  314593

GB Madrid, ES, 28830 MA MA COURNON D'AUVERGNE, FR, 63800 FR Coventry, GB, CV12TA MA, 10000 NANCY, FR, 54000 FR Dessau, DE, 6844 GB Sofia, BG, 1407 Fes , MA, 30000 MA, 20000 PT MA Fes , MA, 30000 SN Nisava, RS, 18000 Madrid, ES, 28045 Potsdam, DE, 14471 Potsdam, DE, 14471 Porto, PT, 4050-344 Las Rozas, ES, 28230 Copenhagen, DK, 1050 FR Wittenberg, DE, 6886 Fes , MA, 30000 Madrid, ES, 28045 Lisboa, PT, 1990-084 MA Polska, PL, 66-400 FR FR IT FR PT Berlin, DE, 13629 WASQUEHAL, FR, 59290 MA, 20000 Exeter, GB, EX1 1ST Fes , MA, 30000 Riga, LV, 1000 Fes , MA, 30000 Dusseldorf, DE, 40476 Belgrade, RS, 11070 GB Tranbjerg J, DK, 8310 MA, 10000 FR Perigny, FR, 17180 Coventry, GB, CV3 4LF FR FR Exeter, GB, EX1 1ST M, ES, 28045Previ Paris, FR, 75009 GB PT Gdańsk, PL Dakar, SN, 12500 MA Bedfordshire, GB, LU4 9TT IE Copenhagen, DK, 2300 Varna, BG, 9009 MA BLOIS CEDEX, FR, 41043 PT Dusseldorf, DE, 40476 BG GB Kingston upon Thames, GB, KT2 6LZ PT Sevilla, ES, 41920 FR SAINT ETIENNE DU ROUVRAY CEDEX, FR, 76801 ES Plymouth, GB Berlin, DE, 13629 ST JEAN BONNEFOND, FR, 42650 GB VERVINS, FR, 02140 MA København N, DK, 2200 Middlesex, GB, TW6 2GW FR København SV, DK, 2450 DK Troyes, FR, 10000 Casablanca , MA, 20300 Barcelona, ES, 8940 PAU, FR, 64000 PT GB NL Derriford, GB, PL6 5AA Sønderborg, DK, 6400 GB PL Birmingham, GB, B4 6GA Stratford upon Avon, GB, CV37 9HY Paris, FR, 75009 Krefeld, DE, 47807 ES FR ROMAINVILLE, FR, 93230 Newcastle upon Tyne, GB, NE12 8EW Best, NL, 5684 PK B, ES MA BG Krefeld, DE, 47807 Coventry, GB, CV1 3BH Watford, GB, WD25 7GS Fes , MA, 30000 Sevilla, ES, 41011 MA Fes&#160, MA, 30000 Romainville, FR, 93230 RS MA Athens, GR, 104 34 Dessau, DE, 6844 MA, 10000 Magdeburg, DE, 39112

EMEA Bid Manager


About Us

Learn, Lead & Grow at Sitel Group® 

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. 

·    GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.   

·    BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.   

·    WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.   

·    GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.   

·    MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.  


Job Summary

About Sitel Group® 

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners  with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and  deliver a competitive edge across all customer touchpoints.  

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation. 



The EMEA Bid Manager will be involved in leading and managing the bid management process for Regional, Pan- European and Global opportunities.



  • Work with Sales/Account Management and the Win Team to develop compelling, high-quality, winning bid documentation, tailored to each opportunity ( Requests For Information / Proposal / Quotation and development of other company sales collateral)
  • Management of the end to end bid process including kick-off meeting, planning, resource management, content creation, document reviews and commercial sign off
  • Manage activities of the Win team to ensure alignment with timeframes and output expectations
  • Ensure that all identified win themes are integrated within the response to ensure a tailored and differentiated response
  • Ensure all content is written clearly, eloquently and in language aligned to the client tone,
  • Manages the finalisation of Proposal including the review of the final strategy with proposal content, identifies and escalates any content gaps, organises and formats Bid Response attachments
  • Schedules final review with team, updates proposal and locks document during peer review.
  • Assist with preparation and / or participation in client presentations and site visits
  • Rewrite or edit documents compiled from diverse sources to create continuity throughout the document
  • Gather information from a range of sources (wider Sitel Group, Internal capabilities, internet, industry magazines, competitor profiling, SME interviews etc.) for inclusion in sales documents
  • Actively participate in a virtual community with the Regional Bid Managers in order to develop sharing of best practice, process consistency and functional improvement opportunities.
  • Reporting and monthly review session with line manager
  • Build positive and professional relationships with business development/sales, account management and other internal departments across EMEA and, in some cases, globally which will form part of the win team
  • Create and share bid content with wider teams




  • Bachelor’s degree in any of the following or related areas: Marketing, Business Studies, English Literature, History, other Arts subject
  • Minimum three years related experience or equivalent combination of education and experience
  • Must have proficiency with various software applications programs including Microsoft Outlook, Word, PowerPoint and Excel and other applications in the Office Suite
  • Experience in a multi-cultural, global environment
  • Experience working in a fast paced, team environment and be adaptable to changing priorities




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


  • Excellent written and oral communication skills; comfortable working with senior managers, directors and board members
  • Commercial acumen
  • Robust writing skills
  • Proven project management skills, with a high energy level
  • Either native English or CEFR C2 level English
  • Ability to manage the win team remotely
  • Demonstrated capability to write clear, logical, and persuasive documents in a variety of technical and non-technical documents
  • Strong planning skills
  • Ability to produce world-class sales proposals
  • Ability to present information/correspondence in a clear and comprehensible manner
  • Creativity and innovation
  • Ability to work under pressure
  • Energetic and self-motivated, with a keen desire to make a difference
  • Good communicator (both verbally and in writing), able to build strong working relationships
  • Attention to detail and focus on accepting only the best

EMEA Bid Manager

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