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Director, Total Rewards (Remote, US)

Req ID#:  304309


Director, Total Rewards (Remote, US)

Human Resources

Learn, Lead & Grow at Sitel Group®   


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will


As Director, Total Rewards you will be responsible for leading a team and overseeing all aspects of the health and welfare benefits plans for employees and retirees within the US operation. This includes aligning to our global total rewards strategy, developing compensation and benefits strategies that drive growth, attract/retain talent, optimize the workforce and drive productivity.


  • Contribute to the development of the total reward strategy across the North America business and functions, in collaboration with others, assuring internal equity and external competitiveness.
  • Partner with the global total rewards team to ensure alignment and execution of global processes.
  • Developing health and welfare benefit strategy and directing the design, implementation, communication and cost control of health and welfare benefit programs.
  • Providing leadership, guidance and direction while ensuring the regional deployment of the company's compensation programs including annual salary planning/merit increases process, salary structures, variable pay and other incentive programs to ensure alignment with company's goals, initiatives and budget.
  • Working in partnership with external vendors and consultants in both compensation and benefit arenas to ensure the company is positioned competitively and stays current on trends/changes in both the utility industry and general industry.
  • Evaluating the effectiveness of existing regional compensation and benefit programs, policies and guidelines and ensuring they are market competitive, cost-effective, aligned with corporate goals and are in compliance with company policies, federal legislation and other government and regulatory requirements.
  • Developing and executing a comprehensive communication strategy for compensation and benefit programs and identifying opportunities to better enable the company to improve employee engagement, facilitate proactive and effective messaging and cadence, and support the company's growth and strategic plan.
  • Playing a critical role in the due diligence process and comprehensive review of all compensation and benefit plans for new ventures, mergers and acquisitions.

You Have


  • Must have 10 years of progressive compensation and benefit programs.
  • Demonstrated strong leadership experience with involvement in execution and the development of strategic initiatives.
  • Ability to effectively lead people and get results through others.
  • In-depth knowledge and experience in effectively leading the wide spectrum of compensation and benefits programs and practices that supports results-oriented business.
  • Knowledge of legislation governing benefit plans (ERISA, COBRA, HIPAA, FMLA, PPACA).
  • Financial ability to identify and implement cost-effective programs.
  • The knack for influencing without authority and challenging the status quo to provide feedback to executive leadership.
  • Capable of building trusting relationships to develop organizational capabilities within supported teams.
  • Ability to think strategically and analytically. 
  • Passion for driving results.
  • Bachelor's Degree. Master's strongly preferred.
  • 10%  or more- domestic and international.

Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Director, Total Rewards (Remote, US)

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