Apply now »

Director, Talent Acquisition - AmeriPac Operations (US Remote)

Req ID#:  174975


Director, Talent Acquisition - AmeriPac Operations (US Remote)

Human Resources


Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.



About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.



Position Overview  


As the Director, Talent Acquisition for Operations Recruiting at Sitel you will have an opportunity to build a TA strategy and partner cross-functionally as well as with executive leadership to realize the strategy and build actionable tools and resources for our Sitel associates. The role will be responsible for leveraging data and metrics to inform our TA priorities, define and measure success, and influence change at our company and within our industry and provide guidance for our TA marketing programs as well as management of our day-to-day recruitment operations.




  • Leads a Talent Acquisition team that designs and executes recruiting strategies to attract, evaluate and hire qualified candidates.
  • Proactively identifies and addresses hiring needs.
  • Develops sourcing and selection procedures.
  • Promotes diversity in the workplace and ensures that recruiting strategies and procedures attract diverse candidates.
  • Leads team to maintain and improve our overall candidate experience.
  • Ensures that talent pipelines are maintained to meet future staffing needs.
  • Leads recruitment events to establish a strong employer brand.
  • Participates in our company’s strategic planning regarding employee development and engagement.
  • Researches and recommends new sourcing tools and recruiting software (e.g. ATS).
  • Collaborates with the Onboarding Team to ensure proper onboarding and training for new hires.
  • Collaborates with senior leadership to understand the organizations' goals and strategy related to staffing, recruiting, and retention.
  • Partners with leadership to develop the departmental budget.




  • Must have 10+ years’ experience working in TA specific roles with progressive knowledge and understanding of standard methodologies, including effective approaches to high-volume attraction, engagement, recruitment, selection, and development.
  • Must have 5+ years’ experience managing teams of direct reports and developing senior individual contributors.
  • Thorough knowledge of employment-related laws and regulations.
  • Ability to adapt to the needs of the organization and employees.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Proficient with Microsoft Office Suite or related software, HRIS and talent management systems.
  • Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred.
  • SHRM-CP or SHRM-SCP highly preferred.
  • Ability to travel approx. 25% or more domestic and international.



What’s needed for Success?


Process Design: You have the ability to determine needs, establish workflows and implement processes. This also includes the skill in using a number of tools including flowcharting, process mapping, outcomes, etc.


Process Improvement: Knowledge of process improvement methodology and the ability to increase the effectiveness and/or efficiency of a business process.


Talen Acquisition: At your core, you are an outstanding recruiter. You have breadth across function/level/etc. and can fill any role providing a consultative recruiting approach.


Diversity: Steadfast determination to build a recruiting process that mitigates bias and informs and guides the direction of inclusive recruitment near and long term perspectives. 


Leader: Advocate for your team and always looking for ways to elevate them as well as preparing them for their future as recruiting leaders.


Hyper-Growth: Shown success in driving recruiting strategies and results against bold hiring plans that are in constant flux.


Advisor/Partner: You drive relationships with leadership, understand the business, have a knack for challenging the status quo and provide feedback to executive leadership. You are constantly pivoting your strategies to ensure that you are aligned with the top priorities of Sitel.


Analytics: You love data and use it to influence strategy and leadership. Your expertise in data enables your team to drive consistent results and capture insights from data to support business decisions.


Innovative: Always on the lookout for trends in technology/solutions while understanding how to create business cases that demonstrate actual return on investment.


Branding: Highly sought-after talent has the option to work for any company, and you deliver an exceptional candidate experience in conjunction with other teams that creates a true competitive advantage for Sitel.



Director, Talent Acquisition - AmeriPac Operations (US Remote)

Job Segment: Operations Manager, HR, Manager, Recruiting, Operations, Human Resources, Management

Apply now »