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Director, HR Business Partner (Remote, US)

Req ID#:  196309


Director, HR Business Partner (Remote, US)

Human Resources



Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.


Summary and Responsibilities


As part of the AmeriPac People Team at Sitel the Director, HR Business Partner you will have an opportunity to drive our corporate people functions through true business partnerships and strategy!  This position will partner cross-functionally as well as with executive leadership by providing guidance, consulting, and organizational strategy to our professional/corporate teams.  The Director, HRBP will lead a team of professional/corporate Talent Acquisition Partners and will be responsible for delivering on the Associate experience.


Key Responsibilities


  • Partner with leadership teams to understand and execute the organization's HR and talent strategy as it relates to current and future talent needs. 
  • Assess and build leadership capability across all levels.
  • Guide and coach leaders on all aspects of talent management and effectiveness formally and informally (TA, career development, talent review, performance).
  • Provide the necessary expertise or effectively partner in the areas of Organizational Design, Employee Relations, and Compensation.
  • Lead Talent Acquisition team and support by scoping/leveling roles and developing TA strategy.
  • Lead transformation and change management programs within Corporate HR and TA.


Key Qualifications


  • 10+ years of progressive HR experience and in an HRBP role knowledge and understanding of TA standard methodologies, including effective approaches to attraction, engagement, recruitment, selection, and development.
  • 5+ years’ experience managing teams of direct reports and developing senior individual contributors.
  • Experience partnering with executive leadership in matrixed organizations preferred.
  • Ability to travel approx. 25% or more domestic and international.


What’s needed for Success?


  • Ability to rapidly change and adapt in response to changes within the organization. 
  • Capable of applying change management practices successfully and routinely in a dynamic environment.
  • You build and drive trusting relationships to develop organizational capabilities within supported teams.
  • You have a knack for influencing without authority and challenging the status quo to provide feedback to executive leadership.
  • Ability to think strategically and analytically and operate tactically.
  • Your expertise in data enables your team to drive consistent results and capture insights from data to support business decisions.
  • Passion for driving results.
  • Bonus points to leading seasoned high-performing teams. 




Director, HR Business Partner (Remote, US)

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