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Director, Global PBS Category (Remote)

Req ID#:  265561


Director, Global PBS Category (Remote)


Learn, Lead & Grow at Sitel Group®    

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.  

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

Learn more atsitel.comand connect with us on Facebook,  LinkedIn and Twitter.  

You Will

The Director, Global Professional Business Services Category (PBS) is responsible for the PBS category within Sitel Group and its associated subcategories such as recruitment, HR, legal, financial and consulting services plus other business administrative services. In this position, you will use structured Category Management processes to develop and implement Global PBS procurement strategies.

  • You will be in charge of develop, implement and maintain the PBS category strategy
  • You will support the Global Head of Procurement with existing and new contracts.
  • You will work collaboratively with other teams and stakeholders to meet the organization's goals and maximize savings and total cost of ownership
  • Analyze consumer needs and determine vendor selection and approval.
  • Conduct and Manage RFP (Tender) process negotiating with suppliers to ensure maximum savings.
  • Plan and implement long-term development strategies for product category.
  • Build and maintain successful long-term relationships with vendors.
  • Manage new contracts and review and renew existing vendor contracts.

You Have

  • Minimum 5 years in a manager position, developing teams and 8+ years’ experience in procurement or similar experience.
  • Proven record of successful global procurement category implementation, negotiations, contracting, and supplier relationship management.
  • Experience working in a highly matrixed global environment.
  • You are an excellent communicator and comfortable presenting to a variety of audiences.
  • You are thorough, analytical and solutions-oriented.
  • You have extensive Contract Management experience.
  • You are an expert in Microsoft Office and database management programs including, MS Excel and other data visualization tools.
  • You can speak multiple languages and have experience working in different countries/regions/cultures.
  • Bachelor’s degree in business, sales, Supply Chain, marketing, or related field. 

Our Perks

  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off, comprehensive healthcare plans, 401K retirement plan and FSA. Plus, fun perks like employee discounts.  
  • GROW AS YOU GO. We invest in you, with internal programs, training, education benefits and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

Director, Global PBS Category (Remote)

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