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Director, Global Integration Procurement (Remote, US)

Req ID#:  338442


Director, Global Integration Procurement (Remote, US)


Learn, Lead & Grow at Sitel Group®    


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  


You Will


Directly manage the successful integration of all operational procure-to-pay activities for Sitel’s acquired or merged companies including include planning, execution, integration of procure-to-pay activities for acquisitions and Sitel divestitures in compliance with Sitel GPP. Ensure the value-based business continuity of the newly acquired companies during the integration period to Sitel purchasing tools and processes.

  • Manage and execute key workstreams, coordinate cross-functionally, and interact/operate at ALL levels of the organization.
  • Manage the procurement integration of spend and suppliers utilized by acquired companies to Sitel processes, tools, and eTools.
  • Identify and adequate standard processes that address the company’s acquisition program requirements.
  • Understand Sitel’s business objectives to generate and monitor project information, action items, schedule, and deliverables for the team.
  • Work with cross-functional internal groups and the acquisition project teams to ensure timely vetting, enrollment, and other requirements of suppliers/vendors related to acquisition-merger.
  • Become a subject matter expert on Global Procurement Service procure to pay processes, relevant policies, and controls.
  • Bring a change management engagement approach while influencing and bringing the acquired on the integration journey.
  • Manage contract integration of the acquired companies or merged companies.
  • Manage the integration of the new team of acquired employees in procurement-related activities as needed.
  • Provide recommendations on all procurement-related issues, plans, reports, training, and metrics.
  • Define systems strategy, develop systems requirements, design and prototypes, test and training. Define support procedures.
  • Define training requirements and accordingly develop training materials for acquired company personnel on policies and best practices.
  • Identify risks and issues and execute on plans to mitigate or prevent those risks
  • Develop innovative approaches to review procurement process effectiveness.
  • Review and track all Synergistic opportunities
  • Introduce best practices and process improvements.



You Have


  • Bachelor's degree and 10+ years of relevant work with increasing responsibility
  • +4 years’ experience working with an ERP system such as SAP, Oracle, and/or SaaS systems such as Ariba, Ketera, Coupa, Zycus and similar products
  • Proven financial practice and knowledge
  • Experience managing procurement integration before, during, and after M&A.
  • Due Diligence experience 
  • Proficiency in Microsoft Office applications
  • Proven experience leading teams in the past and working in complex matrix organizations.
  • Effective communication (written and oral) and interpersonal skills.
  • Ability to work effectively in a multi-tasking stressful environment, working independently and prioritizing work
  • Deep knowledge working with procurement integration processes, with an emphasis on service-based companies, international transactions and invoicing and intercompany.
  • Strong analytical skills to gather, consolidate and manage supplier contracts and data as well as determine and execute on the opportunities for supplier synergies.
  • Flexible to adjust to changing business needs


Desired capabilities include:

  • Lean Six Sigma Certification
  • Experience with data analytics tools
  • Change management experience
  • At least 5 years of experience with OpEx and CAPEX Procurement/Supply Chain and/or Mergers & Acquisitions a plus



Our Perks


Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.



Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Director, Global Integration Procurement (Remote, US)

Job Segment: Procurement, Six Sigma, Supply Chain, Lean Six Sigma, M&A, Operations, Management

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