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Sr. Director, Financial Planning & Analysis (CX BPO)

Req ID#:  211912


Sr. Director, Financial Planning & Analysis (CX BPO)



Learn, Lead & Grow at Sitel Group®    


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.  

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  


Learn more atsitel.comand connect with us onFacebook,LinkedInandTwitter. 


You will: 


Reporting to the CFO of the Americas, you will handle the budgeting and forecasting process (annual, quarterly, and monthly, weekly), reporting, analysis, and consolidation for the NA region. This role will be responsible for rolling up all of the NA financials to the Global FP&A group.  In addition, this role will be a strategic business partner to operations, sales, and account management who add value by developing and presenting accurate financial guidance. With your excellent interpersonal skills, you will need to build strong relationships across all levels of the organization.  You will need to produce a deep-dive analysis, and propose a set of actions to the Americas ELT team and drive economic and operational efficiencies and improvements.  


  • Administer the Budget/Forecast cycle for the America region.
  • Handle the reporting and consolidation for the Americas region.
  • Managing P&L and KPI’s for the Americas region.
  • Ensure adherence to calendar, consistency, and quality of financial performance information.
  • Proactively spot and highlight trends & variances to produce analysis.
  • Understand and evaluate drivers behind variances to Budget/Forecast/Prior period.
  • Generating non-standard financial reports (business cases, sensitivity analysis, pricing-related tasks, Capex requests), etc.
  • Support Chief Revenue Officer and Chief Product and Innovations Officer and their organizations, driving key processes and providing actionable reporting and analysis.
  • Key stakeholder escalation of issues to resolve revenue/margin gaps.
  • Ad hoc reporting.


You have:


  • Must have 15 years of experience forecasting, budgeting, reporting, and consolidation experience in a corporate FP&A role. 
  • Must have 5 years of experience management experience as a business partner and consolidating region roll-ups.
  • CX, BPO, or Services industry experience.
  • A degree in Finance, Mathematics/Statistics, or Economics is required.
  • Proven success managing and developing a team of finance professionals.
  • Excel experience at an Advance/Expert level, MS Office, and Financial Systems i.e. Oracle and/or SAP-based solutions. Exposure to PowerBI and SQL is of value.
  • Critical thinking and the ability to translate complex financial data into actionable insights for lay audiences. 
  • Ability to work with audiences with different financial skills and needs (Executives, AMs, Ops, Sales, etc).
  • Experience in building financial models and presenting them to a non-finance audience.
  • Can-do, roll up the sleeves attitude.
  • Highly organized with excellent time management skills, especially prioritizing multiple projects/tasks. 
  • Ability to travel 25%, domestic and international.  


Our benefits include:


  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off, comprehensive healthcare plans, 401K retirement plan and FSA. Plus, fun perks like employee discounts.  
  • GROW AS YOU GO. We invest in you, with internal programs, training, education benefits and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.  
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  
  • BE BOLD, BE YOU. #SitelLiferepresents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  



Sr. Director, Financial Planning & Analysis (CX BPO)

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