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Director, Financial Planning & Analysis (Remote, US)

Req ID#:  211912


Director, Financial Planning & Analysis (Remote, US)



Learn, Lead & Grow at Sitel Group®


We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • GROW AS YOU GO. We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
  • BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
  • WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
  • GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
  • MAXIMIZE YOUR EXPERIENCE. We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences and feedback to shape and drive the future of Sitel Group.


About Sitel Group®


As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion, and empathy of our people to Create Connection. Value Conversation.

To learn more, visit www.sitel.com or join the conversation on TwitterFacebook, and LinkedIn.


Summary and Responsibilities


Reporting to the CFO of the Americas, you will handle the budgeting and forecasting process (annual, quarterly, and monthly, weekly), reporting, analysis, and consolidation for the NA region. This role will be responsible for rolling up all of the NA financials to the Global FP&A group.  In addition, this role will be a strategic business partner to operations, sales, and account management leaders, who add value by developing and presenting accurate financial guidance.

With your excellent interpersonal skills, you will need to build strong relationships across all levels of the organization.  You will need to produce a deep-dive analysis, and propose a set of actions to the Americas leaders to help drive economic and operational efficiencies and improvements.  You must have excellent communication, Excel, and presentation skills.


  • Administer the Budget/Forecast cycle for the America region.
  • Handle the reporting and consolidation for the Americas region.
  • Managing P&L and KPI’s for the Americas region.
  • Ensure adherence to calendar, consistency, and quality of financial performance information.
  • Proactively spot and highlight trends & variances to produce analysis.
  • Understand and evaluate drivers behind variances to Budget/Forecast/Prior period.
  • Generating non-standard financial reports (business cases, sensitivity analysis, pricing-related tasks, Capex requests), etc.
  • Support Chief Revenue Officer and Chief Product and Innovations Officer and their organizations, driving key processes and providing actionable reporting and analysis.
  • Key stakeholder escalation of issues to resolve revenue/margin gaps.
  • Ad hoc reporting.




  • Must have 7 or more years or more experience in forecasting, budgeting, reporting, and consolidation experience in a corporate FP&A role, handling a region as a business partner, consolidating region roll-ups to the global FP&A team.
  • Proven success leading and developing a team of finance professionals.
  • Critical thinking and the ability to translate complex financial data into actionable insights for lay audiences. 
  • Ability to work with various individuals that have different financial skills and needs (Executives, AMs, Ops leaders, Sales, etc).
  • Experience in building financial models and presenting to a non-finance audience.
  • Assertive can-do, roll up the sleeves attitude.
  • Highly organized with excellent time management skills, especially prioritizing multiple projects/tasks. 
  • A degree in Finance, Mathematics/Statistics, or Economics is required.
  • Excel experience at an Advance/Expert level, MS Office, and Financial Systems i.e. Oracle and/or SAP-based solutions. Exposure to PowerBI and SQL is of value.
  • CX, BPO, or Services industry is highly preferred.
  • Ability to travel 25%, domestic and international. 

Director, Financial Planning & Analysis (Remote, US)

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