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Director, Client Account Management

Req ID#:  86780

US

Director, Client Account Management

Corporate

THIS IS A US VIRTUAL ROLE

 

Sitel is seeking a Director of Client Account Management.  This individual provides account management services for important clients. Assigned clients represent valued relationships and may present considerable complexity in terms of geographic scope or service level agreements. In some cases, responsibilities may include contributing to client satisfaction as part of a larger team.

Accountable to ensure executes client business in a consistent, sustainable and profitable manner that positions as the #1 preferred partner over other partners or in-house operations as applicable.

 

This individual will focus on top domestic and global companies in the Technology verticals. This is an exciting opportunity for an experienced account manager professional to bring his/her unique set of skills and relationships to a dynamic company.

Sitel is a leading global outsourcing provider of customer experience management. We collaborate with some of the best-known global brands to harness the industry’s digital transformation and help consistently deliver outstanding customer experiences. With more than 30 years of industry-leading experience, our 75,000 passionate and talented associates support more than 400 clients in 48 languages from 150 offices strategically located in 24 countries. 

Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.

 

Check out information about Sitel and pictures of our corporate offices on the links below!

https://officesnapshots.com/2018/01/23/acticall-sitel-group-headquarters-miami/

http://www.miamiherald.com/news/business/biz-monday/article157886769.html

 

 

Key Responsibilities:

 Accountable to develop and maintain strong executive/decision maker relationships, to gain a deep understanding of the clients business model, strategy, key initiatives & programs and to identify & quantify opportunities to expand our portfolio of services and grow our share of client business.

 

 

Experience:

 Five or more years of experience managing significant relationships with customer facing organizations. Prior experience successfully maintaining and building client accounts typically generating $1 million plus annually. Industry vertical expertise relevant to the clients industry a plus. Documented success partnering with key client stakeholders. Must demonstrate a high level of professionalism and success in recent management roles.

 

Skills:

 Ability to develop and maintain mutually beneficial partnerships throughout client organizations, strong interpersonal, presentation and communications skills. Strong track record of business development, P&L management and operations in a large customer support environment. Strong commercial acumen and analytical, problem solving skills. Ability to develop and articulate explicit business solutions and outcomes to executives. Experience developing and maintaining high performing teams in a matrix environment a plus.

 

Education:

 University / College degree in business discipline or significant industry experience

 

Travel Required:

 To be successful, at least 75% of the time.

 

Director, Client Account Management


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