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Director, Account Management- Financial Services

Req ID#:  333866


Director, Account Management- Financial Services


Learn, Lead & Grow at Sitel Group®   


We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.  


With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

You Will



Join a positive Account Management team and an organization who are energized and dedicated to rolling up their sleeves to deliver value-added services for our clients. You will work with prestigious brands to provide best-in-class delivery and validate their decision of partnering with Sitel Group through bringing insight, innovation and closed loop feedback. By building upon the foundation of delivery consistency and partnership trust, we look for Account Management to also identify and close a consistent flow of opportunities that generate year-over-year value creation.


Contract services are fulfilled from multiple delivery sites from one region or across multiple global regions. This leader will be responsible for developing executive level relationships while growing the portfolio of clients.  This is a Remote- North America  role, with travel requirements of 25 - 40%.  

  • Manage existing business accounts as well as identify and secure new business opportunities from within assigned vertical. 
  • Meet face to face with assigned clients and prospects daily/weekly to assess business needs, manage complex customer transactions, and resolve customer concerns.
  • Build trust and drive deeper and wider client relationship that is measurable and actionable through our client satisfaction.   Measures, creates, maintains and executes on 1–3-year plan aligned and actionable with small tent of stakeholders inclusive of diversified growth, SWOT and strategic roadmap.
  • Prepare complete, accurate, and timely paperwork to ensure efficient processing of customer transactions and contracts.
  • Utilize and other support systems pertaining to the specific needs for the customer and Sitel, such as customer pricing, customer profiles, customer updates and account call and cycle records. 
  • Meet sales objectives and goals on a monthly basis.
  • Responsible for ensuring the compliant delivery of contract requirements, by driving accountability in stakeholder teams
  • Lead strategic meetings with client and Sitel stakeholder teams on quarterly, semi-annually or annual basis

You Have


  • Bachelor’s degree strongly preferred, will consider equivalent combination of education and experience for the right candidate
  • 5 or more years’ experience in account management with a large international BPO with demonstration of account growth and creating strategies that exceeded the business goals of the clients you have worked with.
  • A minimum of 3 years’ experience working with financial service clients
  • Track record of successfully developing and presenting compelling written/oral proposals for the formal presentation of products, solutions and services to clients that parallel our value proposition
  • Experience designing proactive proposals outside of RFP process to include pricing and contract negations.
  • Demonstrated ability to identify and resolve problems and develop alternative solutions.
  • Demonstrated ability to research, uncover, manage, and resolve obstacles that hinder delivery of positive business solutions.
  • Experience designing and implementing solid networking strategy.
  • Demonstrated ability to manage time in an efficient manner.
  • Developed tactical plans and manages daily operation of a large organizational dept. or high impact program.
  • Strong self-awareness and commitment to professional self-development


You Have


  • PC literate with the ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook.  Previous experience with contact management applications such as Salesforce, Siebel, ACT or Goldmine helpful
  • Experience in pricing and contract negotiations
  • Excellent interpersonal and collaborative skills including strong verbal and written communications skills, presentation skills and facilitation skills
  • Create solid networking strategy and work the plan
  • Pro-actively identifies opportunities to cross-/up-sell into accounts
  • Collaborate with VP of Account Management on account planning and selling efforts

Our Perks



Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife


GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  


GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  


WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  


BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  


MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  


Director, Account Management- Financial Services

Job Segment: Account Manager, Marketing Manager, Financial, Manager, Outside Sales, Sales, Marketing, Finance, Management

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