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Solutions Leader, CX Technology

Req ID#:  360116

US

Solutions Leader, CX Technology

Sales/Marketing

Learn, Lead & Grow at Sitel Group®

 

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. 

 

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers’ over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.  

 

Remote- US

You Will

 

You will manage the CX Technology solutions team in Americas and work in close relationship with business development teams of Sitel Core and CX during the client sales cycle to provide the most effective technology solution and ensure that we will answer to the client needs and expectations.

 

You will be responsible for designing and building solutions that are aligned with the existing technology portfolio and team expertise to provide demos and solution documentation.  

 

  • Responsible for the technical and functional expertise of the business development teams throughout the sales cycle.
  • Technically and functionally qualify customer opportunities and requests.
  • Work closely with customers to gather, understand and structure their requirements.
  • Identify constraints and opportunities and help sales to understand and structure proposals, documentation and pricing.
  • Ensure projects are feasible and profitable for the business.
  • Ensure that the proposal meets the client's requirements, differentiates Sitel and complies with our internal requirements.
  • Presenting proposals to customers alongside members of the business development team.
  • Act as a technical expert during meetings with the business development team and customers.
  • Deliver business cases and customer success stories that can be included in business proposals.
  • Support the delivery team by providing ongoing expertise to customers during and post project implementation.
  • Define the demos strategy for your region and ensure that these are always available for clients.

You Have

 

  • Four-year degree or equivalent combination of education and experience
  • 5 or more years’ experience in a similar position.
  • 5+ years’ experience in crafting digitally enabled contact center solutions, bid management, technical/salesperson or project manager.
  • Expert in customer relations and digital technologies, with strong knowledge of software systems.
  • Ability to understand clients' business issues, analyze problems and propose solutions both functionally and technically.
  • Excellent oral and written communication skills and ability to adapt to a business audience.
  • Ability to summarize and report to senior management.
  • Know-how in project management, team leadership and conducting meetings.
  • Customer focus with exceptional customer relations skills.
  • Ability to anticipate, be proactive, take initiative and make decisions.
  • Ability to innovate and design new solutions.
  • Strong commercial appetite.
  • Strong knowledge of MS Office and CRM software.
  • Ability to travel in the Americas and Asia Pacific as needed, with occasional travel to Europe or other regions.

Join the #SitelLife

 

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.  

 

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.  

 

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.  

 

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.  

 

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.  

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Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.

Solutions Leader, CX Technology


Job Segment: Business Development, Project Manager, CRM, Sales, Technology

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