About the Job

Sitel Group is in search of CUSTOMER SERVICE PROFESSIONALS to be a part of our partnership with a large technical client in the Dallas area; a producer of calculators and services for the education and retail market.

You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual skills with English and Spanish, English and French or English and Portuguese are also a plus!

We are a leading global provider of customer support services, empowering companies to grow by optimizing Contact Center performance and unlocking customer potential.

We are looking for Customer Service Professionals with Contact Center (Call Center) experience.

Responsibilities

· Handle customer inquiries and complaints

· Provide information about the products and services

· Troubleshoot and resolve product issues and concerns

· Document and update customer records based on interactions

Qualifications

· Previous experience in customer service, or other related fields

· Ability to prioritize and multitask

· Ability to build rapport with clients

· Positive and professional demeanor

· Excellent written and verbal communication skills

Work Activities- the Customer Service Professional work activities include:

· Assisting teachers, students and other customers with calculator operations, and educational software operations

· Troubleshooting non-functional products, including desktop software

· Processing product returns.

· Responding to customer e-mails within company structure and guidelines

· Educating teachers, students, and other customers by adding value to calls and e-mails with regard to additional services, new products, and training opportunities

· Order entry

· Other duties as assigned

Skills - Skills required for Customer Service Professional include:

· At least 1-year post-secondary education strongly preferred

· 1-year previous customer service experience – preferably in a call center environment

· Familiarity with several computer systems, including macOS and Windows 10

· Mathematics skills and aptitude

· Proficiency with Microsoft Office Applications

· Ability to speak and express ideas clearly and concisely, both verbally and in writing

· Ability to communicate clearly with all levels of students and educators

· Strong critical thinking and problem-solving skills as well as an ability to think independently

· Ability to communicate technical solutions to a non-technical customer

· Ability to communicate advanced mathematical concepts in a clear, concise and easy to understand manner

· Previous teaching and/or tutoring experience in math is a PLUS!

The health and safety of our employees is our top priority. Successful applicants for the Customer Service Professional position must be fully vaccinated against COVID-19 as a condition of employment. Fully vaccinated consists of ONE (1) dose of the Johnson and Johnson vaccine, or TWO (2) doses of either the Pfizer or the Moderna vaccines. You must have received your last dose at minimum two weeks before your start date.

Benefits

Sitel Group offers a competitive benefits package including, but not limited to Medical, Dental, Vision, Life Insurance, and 401(k).

Sitel Group also offers great opportunities for growth and development through internal advancement opportunities into higher level technical support, chat support and other avenues.