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Senior Network Engineer

Req ID#:  118228

Dallas, TX, US, 75243 Omaha, NE, US, 68134 US

Senior Network Engineer

Information Technology

As a Senior Network Engineer you will be in charge of designing, implementing and documenting new client solutions on a global scale and supporting technologies (VOIP, Security, Routing, Layer 3 Switching, Proxy, and Wireless). You will also implement technology upgrades on our global data centers as well as working closely with Network Operations and Architecture to implement and maintain network technology standards. This role can work remotely in the Dallas, Texas area and within a 30 minute drive to our location.


As a member of our IT team you will not only build your skillset, but also have exposure to numerous environments and challenges.  While working with many major vendors, we deploy the latest technologies to our clients as well as our associates.  We service over 400 clients- Fortune Global 500 companies as well as local businesses.   With our innovation-led approach and entrepreneurial spirit, you’ll always remain on the forefront of technology.


About Sitel Group

We are Sitel. Our 80,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global leader in customer experience (CX) management, we deliver experiences through voice, chat, social media and for 400+ clients, from Fortune 500 companies to startups.

Guided by our values, we encourage our people to Be Bold, Work Together, Build Trust and Wow Customers. Within the customer experience management industry, we believe innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our clients achieve their goals. Together, we are redefining the way brands connect with their customers – one experience at a time.


Typical Qualifications/Skills and Abilities:

  • Ability to manage medium size projects, develop documentation, and testing processes, a must.
  • Ability to understand and support security (firewall, VPN, IDS, Proxy) application in a networking environment.
  • Level 3 support for complex enterprise break/fix.
  • Ability to install, administer and troubleshoot layer 3 switching (Nexus, 6500, 4500), MPLS wide area technologies. 
  • Understanding and troubleshooting VPNs, Firewalls (Cisco ASA/Firepower, Checkpoint).
  • Experience with F5 LTM/GTM/ASM a plus.
  • Practical understanding of VOIP.
  • Mentor engineers in technology and processes. 
  • Able to attend meetings with management and clients and contribute suggestions, develop enterprise infrastructure designs, and answers in a professional manner.
  • Ability to work as part of a team on larger projects.
  • Good written and verbal communication skills.


Experience Target:

  • Two or more years related experience.
  • Deploying, maintaining and supporting CheckPoint Firewall.


  • Four-year degree or equivalent combination of education and experience. 

 Special Certifications:

  • CCIE or CCNP with equivalent experience, with proven specialization in either voice or security or equivalent experience. 
  • CCDA or CCDP.

 Travel Required:

  • 15% domestic travel.


  • Ability to work different shifts and extended hours. 
  • Ability to lift 40lbs overhead.
  • Have a valid driver’s license.




Senior Network Engineer

Apply now »